In the month of February I had connection issues for 7 days, I was advised to call them after the issue was resolved in order for them to apply pro rata for those 7 days of no connection from my bill in the month of March

In the month of February I had connection issues for 7 days, I was advised to call them after the issue was resolved in order for them to apply pro rata for those 7 days of no connection from my bill in the month of March. I've lost count on how many times I've been calling for them to actually do this, and they keep saying my issue has been escalated. Today is the last day of the month and I obviously need to make payment otherwise my WiFi will be disconnected. Hay shame their services are very poor...