JM
Jade M
1 reviews | Active since Nov 2023
06 Apr 2025, 17:58
I'm upset
I guess today is okay day playing with people. I just had a ticket on WhatsApp someone called provisioned the wifi and it's been disconnecting much more as before. Don't just phone me and do trouble shooting, why don't you come and take this out if you can't fix it.
Helpful (0)
Replies (2)0
Replies (2)
TooMuchWifi's replyOfficial
09 Apr 2025, 09:50Hi Jade,
We apologise for the inconvenience caused and the connection issues you were experiencing.
Your wifi shows online and connected, as it has been rebooted on our end.
Please confirm if the connection has been restored on your end.
Connecting iKasi to the World,
TooMuchWifi.
We apologise for the inconvenience caused and the connection issues you were experiencing.
Your wifi shows online and connected, as it has been rebooted on our end.
Please confirm if the connection has been restored on your end.
Connecting iKasi to the World,
TooMuchWifi.
TooMuchWifi's reply09 Apr 2025, 09:50
Official
Hi Jade,
We apologise for the inconvenience caused and the connection issues you were experiencing.
Your wifi shows online and connected, as it has been rebooted on our end.
Please confirm if the connection has been restored on your end.
Connecting iKasi to the World,
TooMuchWifi.
We apologise for the inconvenience caused and the connection issues you were experiencing.
Your wifi shows online and connected, as it has been rebooted on our end.
Please confirm if the connection has been restored on your end.
Connecting iKasi to the World,
TooMuchWifi.
JM
Jade M's updateReviewer Update
29 May 2025, 12:25 That's a lie. She sent me the recorded phone conversation between the agent and herself, and in it, she clearly said, "I am at home and the agent needs to call me on an alternative number." The agent did call, but only to assist with troubleshooting again. I've been troubleshooting for days! No, listen — I don’t want to hear stories. Just come and take it out. I've been offline for 3 days and no one knows what to do. Troubleshoot this, troubleshoot that — no, man. If you can’t send someone to fix it, then come and remove it. There are plenty of other Wi-Fi companies I can sign up with.
JM
Jade M's update29 May 2025, 12:25
Reviewer Update
That's a lie. She sent me the recorded phone conversation between the agent and herself, and in it, she clearly said, "I am at home and the agent needs to call me on an alternative number." The agent did call, but only to assist with troubleshooting again. I've been troubleshooting for days! No, listen — I don’t want to hear stories. Just come and take it out. I've been offline for 3 days and no one knows what to do. Troubleshoot this, troubleshoot that — no, man. If you can’t send someone to fix it, then come and remove it. There are plenty of other Wi-Fi companies I can sign up with.