I made a payment on 29/9/25 and sent proof of payment and location and also received an sms confirmation that they received the payment

I made a payment on 29/9/25 and sent proof of payment and location and also received an sms confirmation that they received the payment. The installation was scheduled for 8/10/25 after numerous calls asking them when is installation happening they apologised and said it was not captured. Yesterday installation did not happen and no one informed me about the problem when I called them they told me that the payment was not verified that is the reason my installation did not happen