NV
N V
1 reviews | Active since Mar 2025
16 Mar 2025, 19:39
I have been waiting for TooMuch Wifi to install
I have been waiting for TooMuch Wifi to install my internet connection since I paid for it on March 4th. Despite numerous attempts to follow up, there has been no progress or updates on the installation. This delay is unacceptable and causes significant inconvenience
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Replies (5)0
Replies (5)
TooMuchWifi's replyOfficial
17 Mar 2025, 09:49Hi Vakele, thank you for reaching out to us please be advised our scheduling team could not you schedule you due to you have not sent us a picture of your house which means to be attached to your installation request.
Please send us a front picture of your house as well as your location pin ( you must be inside the house when sending the location pin).
Please send us a front picture of your house as well as your location pin ( you must be inside the house when sending the location pin).
TooMuchWifi's reply17 Mar 2025, 09:49
Official
Hi Vakele, thank you for reaching out to us please be advised our scheduling team could not you schedule you due to you have not sent us a picture of your house which means to be attached to your installation request.
Please send us a front picture of your house as well as your location pin ( you must be inside the house when sending the location pin).
Please send us a front picture of your house as well as your location pin ( you must be inside the house when sending the location pin).
NV
N V's updateReviewer Update
17 Mar 2025, 10:36This process has been confusing and disappointing. Despite my repeated attempts to follow up, I've been provided with conflicting information, and it seems like the installation team is unable to fulfill its commitments. I need a clear timeline for when installation can be completed, as this ongoing delay is unacceptable.
NV
N V's update17 Mar 2025, 10:36
Reviewer Update
This process has been confusing and disappointing. Despite my repeated attempts to follow up, I've been provided with conflicting information, and it seems like the installation team is unable to fulfill its commitments. I need a clear timeline for when installation can be completed, as this ongoing delay is unacceptable.
TooMuchWifi's replyOfficial
17 Mar 2025, 10:46 We sincerely apologize for the confusion and frustration you've experienced. This is not the level of service we aim to provide.
We understand how important this installation is to you, and we are actively working to resolve the issue however you have not sent a picture and location of your house in order for our technical team to schedule your installation.
We understand how important this installation is to you, and we are actively working to resolve the issue however you have not sent a picture and location of your house in order for our technical team to schedule your installation.
TooMuchWifi's reply17 Mar 2025, 10:46
Official
We sincerely apologize for the confusion and frustration you've experienced. This is not the level of service we aim to provide.
We understand how important this installation is to you, and we are actively working to resolve the issue however you have not sent a picture and location of your house in order for our technical team to schedule your installation.
We understand how important this installation is to you, and we are actively working to resolve the issue however you have not sent a picture and location of your house in order for our technical team to schedule your installation.
NV
N V's updateReviewer Update
17 Mar 2025, 12:06I did send the requested information long time ago as soon as you informed me of the requirements. It seems like there's a disconnect between your customer service team and the installation team.
I understand that installation can't happen until the information is received, but this back-and-forth process is taking up a lot of my time. I need a specific date for when installation will occur so that I can plan accordingly.
I understand that installation can't happen until the information is received, but this back-and-forth process is taking up a lot of my time. I need a specific date for when installation will occur so that I can plan accordingly.
NV
N V's update17 Mar 2025, 12:06
Reviewer Update
I did send the requested information long time ago as soon as you informed me of the requirements. It seems like there's a disconnect between your customer service team and the installation team.
I understand that installation can't happen until the information is received, but this back-and-forth process is taking up a lot of my time. I need a specific date for when installation will occur so that I can plan accordingly.
I understand that installation can't happen until the information is received, but this back-and-forth process is taking up a lot of my time. I need a specific date for when installation will occur so that I can plan accordingly.
TooMuchWifi's replyOfficial
17 Mar 2025, 12:23Hi Vakele, Thank you for sending a picture of your house, we have attached it to your profile. Your profile has been escalated to the scheduling team they will be in contact with you via WhatsApp/call with a proposed installation date.
TooMuchWifi's reply17 Mar 2025, 12:23
Official
Hi Vakele, Thank you for sending a picture of your house, we have attached it to your profile. Your profile has been escalated to the scheduling team they will be in contact with you via WhatsApp/call with a proposed installation date.