NN
Noxolo N
1 reviews | Active since Oct 2023
15 Jan 2026, 12:23
I had a a connection issue for the past 4 days,but I didn't report it until I was home then experience it myself then I logged a ticket for it and made a call to them and tell them about it,the lady I spoke too,took me through shooting and she was very pa
I had a a connection issue for the past 4 days,but I didn't report it until I was home then experience it myself then I logged a ticket for it and made a call to them and tell them about it,the lady I spoke too,took me through shooting and she was very patient with me while assisting and she said after if was done i should wait for 5 min right there and there after 3 min the wifi worked and she said she will call back and check if it's working aslnd she did as promised and I had advised her that it's all sorted now and she explained what could have been an issue and to report the matter as soon as it happens the next time.overal the service was perfect
Helpful (0)
Replies (1)0
Replies (1)TooMuchWifi's replyOfficial
15 Jan 2026, 15:52Hi Noxolo
Thank you so much for taking the time to share your experience. We’re sorry about the connection issues you encountered, but we’re glad our support agent was able to assist you patiently and resolve the issue quickly. We also appreciate you highlighting the follow-up call and explanation provided. That level of care is what we strive for. We’re happy to know everything is now sorted and that you were satisfied with the service.
Connecting iKasi to the world
TooMuchWifi
Thank you so much for taking the time to share your experience. We’re sorry about the connection issues you encountered, but we’re glad our support agent was able to assist you patiently and resolve the issue quickly. We also appreciate you highlighting the follow-up call and explanation provided. That level of care is what we strive for. We’re happy to know everything is now sorted and that you were satisfied with the service.
Connecting iKasi to the world
TooMuchWifi
TooMuchWifi's reply15 Jan 2026, 15:52
Official
Hi Noxolo
Thank you so much for taking the time to share your experience. We’re sorry about the connection issues you encountered, but we’re glad our support agent was able to assist you patiently and resolve the issue quickly. We also appreciate you highlighting the follow-up call and explanation provided. That level of care is what we strive for. We’re happy to know everything is now sorted and that you were satisfied with the service.
Connecting iKasi to the world
TooMuchWifi
Thank you so much for taking the time to share your experience. We’re sorry about the connection issues you encountered, but we’re glad our support agent was able to assist you patiently and resolve the issue quickly. We also appreciate you highlighting the follow-up call and explanation provided. That level of care is what we strive for. We’re happy to know everything is now sorted and that you were satisfied with the service.
Connecting iKasi to the world
TooMuchWifi
