I am very unhappy cu...

I am very unhappy customer last week Friday I receive a whatapp message to reschedule the date for the installation, and the date was for February 4 2025 , I skipped work and I waited until 1 pm , I called in at that time representatives confirm that installation will take place... at 4:30 pm call in the agent was very confused told me that I owe for December and January that is why y service was terminated.. I just told her to slow down and check with the refe number that was provide, she now started to confirm a different date which is February 06.... my point is what is the reason of making me reschedule the date and you know you won't pitch and know one tried yo reach out to me .. and I need to skip work again on Friday... The service is bad I will never recommend anyone take this service ...If they don't come on Friday I need my refund asap