LS
Lusanda S
1 reviews | Active since Jan 2026
19 Jan 2026, 15:56
Horrible service
I had the must terrible experience with them after I paid them full service on the 26 October 2025 of R645 they come and did installation Wi-Fi worked for few hours after them which they showed out service /No internet network I have been in contact by calls, emails and calling the installation guy's too eventually other's come but worked for few hours again sent emails no response then communication that I must pay to continue using wifi that never properly worked as am still waiting for assistance got me ****ed then a agent called me to pay my monthly fee then asked her how when am still waiting for the wifi to be fixed she confirmed my ticket was closed am like how when am out of service she then checked and confirm it doesn't show out of service also on they system she will log a ticket after then no respond. I have never got to experience anything service after I have paid. It is horrible and unfair how they falsely e advertising of how they service is but they just selling us a dream and taking advantage of us.
Helpful (0)
Replies (3)0
Replies (3)
TooMuchWifi's replyOfficial
19 Jan 2026, 16:23Hi Lusanda,
Thank you for reaching out. We sincerely apologize for the service you have experienced and the inconvenience we have caused you. That is not the kind of service we are offering our customers. I have escalated the matter to the Scheduling Department so they can send another team as soon as possible to fix the connection issue. Once they are done, the Accounts dept will have to look into your paymnent and in regards to a discount or way forward with the payment. We apologize once again for the frustration.
Thank you for reaching out. We sincerely apologize for the service you have experienced and the inconvenience we have caused you. That is not the kind of service we are offering our customers. I have escalated the matter to the Scheduling Department so they can send another team as soon as possible to fix the connection issue. Once they are done, the Accounts dept will have to look into your paymnent and in regards to a discount or way forward with the payment. We apologize once again for the frustration.
TooMuchWifi's reply19 Jan 2026, 16:23
Official
Hi Lusanda,
Thank you for reaching out. We sincerely apologize for the service you have experienced and the inconvenience we have caused you. That is not the kind of service we are offering our customers. I have escalated the matter to the Scheduling Department so they can send another team as soon as possible to fix the connection issue. Once they are done, the Accounts dept will have to look into your paymnent and in regards to a discount or way forward with the payment. We apologize once again for the frustration.
Thank you for reaching out. We sincerely apologize for the service you have experienced and the inconvenience we have caused you. That is not the kind of service we are offering our customers. I have escalated the matter to the Scheduling Department so they can send another team as soon as possible to fix the connection issue. Once they are done, the Accounts dept will have to look into your paymnent and in regards to a discount or way forward with the payment. We apologize once again for the frustration.
LS
Lusanda S's updateReviewer Update
22 Jan 2026, 11:30This company has no customer service what so ever I honestly don't understand why they still offering service but nothing getting resolved I was booked an appointment for technician to come Monday call early morning asked to postpone as the instructions if I want to change date confirmed for today the agent agreed after received 10 missed calls which I called back was told they were out to my house how? But I postponed and the person also confirmed the first agent noted it so I must not worry they will call today the is No confirmation to be sent for this fine. Today I have been waiting no communication nothing. It is pathetic and unfair that am being treated like this after paying and never got to experience any service for my money other this poor communication which makes me wonder if this is the same service that other arears are getting or is it only on us Khayelitsha people that this company is ****ming and giving excuses.
LS
Lusanda S's update22 Jan 2026, 11:30
Reviewer Update
This company has no customer service what so ever I honestly don't understand why they still offering service but nothing getting resolved I was booked an appointment for technician to come Monday call early morning asked to postpone as the instructions if I want to change date confirmed for today the agent agreed after received 10 missed calls which I called back was told they were out to my house how? But I postponed and the person also confirmed the first agent noted it so I must not worry they will call today the is No confirmation to be sent for this fine. Today I have been waiting no communication nothing. It is pathetic and unfair that am being treated like this after paying and never got to experience any service for my money other this poor communication which makes me wonder if this is the same service that other arears are getting or is it only on us Khayelitsha people that this company is ****ming and giving excuses.
TooMuchWifi's replyOfficial
22 Jan 2026, 12:24Hi Lusanda,
We sincerely apologise for the frustration and disappointment you’ve experienced. This is certainly not the level of service or communication we strive to provide, and we understand how upsetting it is to wait for a technician without any confirmation or follow-up—especially after your appointment was rescheduled and confirmed by our agent.
We regret the confusion regarding the missed calls and the breakdown in communication, as well as the inconvenience this has caused after you’ve already made payment and not yet been able to fully experience the service. Your concerns are completely valid, and we take them seriously.Please be assured that all our customers are treated equally, and there is no intention to provide differing levels of service based on location. We are committed to resolving this matter and ensuring you receive the service you’ve paid for.
We kindly ask that you please provide us your node number on Hello Peter or through our official support channels so that we can urgently escalate this to management and arrange a clear, confirmed resolution.
Thank you for bringing this to our attention. We appreciate your patience and the opportunity to make this right.
Connecting iKasi to the World,
TooMuchWifi.
We sincerely apologise for the frustration and disappointment you’ve experienced. This is certainly not the level of service or communication we strive to provide, and we understand how upsetting it is to wait for a technician without any confirmation or follow-up—especially after your appointment was rescheduled and confirmed by our agent.
We regret the confusion regarding the missed calls and the breakdown in communication, as well as the inconvenience this has caused after you’ve already made payment and not yet been able to fully experience the service. Your concerns are completely valid, and we take them seriously.Please be assured that all our customers are treated equally, and there is no intention to provide differing levels of service based on location. We are committed to resolving this matter and ensuring you receive the service you’ve paid for.
We kindly ask that you please provide us your node number on Hello Peter or through our official support channels so that we can urgently escalate this to management and arrange a clear, confirmed resolution.
Thank you for bringing this to our attention. We appreciate your patience and the opportunity to make this right.
Connecting iKasi to the World,
TooMuchWifi.
TooMuchWifi's reply22 Jan 2026, 12:24
Official
Hi Lusanda,
We sincerely apologise for the frustration and disappointment you’ve experienced. This is certainly not the level of service or communication we strive to provide, and we understand how upsetting it is to wait for a technician without any confirmation or follow-up—especially after your appointment was rescheduled and confirmed by our agent.
We regret the confusion regarding the missed calls and the breakdown in communication, as well as the inconvenience this has caused after you’ve already made payment and not yet been able to fully experience the service. Your concerns are completely valid, and we take them seriously.Please be assured that all our customers are treated equally, and there is no intention to provide differing levels of service based on location. We are committed to resolving this matter and ensuring you receive the service you’ve paid for.
We kindly ask that you please provide us your node number on Hello Peter or through our official support channels so that we can urgently escalate this to management and arrange a clear, confirmed resolution.
Thank you for bringing this to our attention. We appreciate your patience and the opportunity to make this right.
Connecting iKasi to the World,
TooMuchWifi.
We sincerely apologise for the frustration and disappointment you’ve experienced. This is certainly not the level of service or communication we strive to provide, and we understand how upsetting it is to wait for a technician without any confirmation or follow-up—especially after your appointment was rescheduled and confirmed by our agent.
We regret the confusion regarding the missed calls and the breakdown in communication, as well as the inconvenience this has caused after you’ve already made payment and not yet been able to fully experience the service. Your concerns are completely valid, and we take them seriously.Please be assured that all our customers are treated equally, and there is no intention to provide differing levels of service based on location. We are committed to resolving this matter and ensuring you receive the service you’ve paid for.
We kindly ask that you please provide us your node number on Hello Peter or through our official support channels so that we can urgently escalate this to management and arrange a clear, confirmed resolution.
Thank you for bringing this to our attention. We appreciate your patience and the opportunity to make this right.
Connecting iKasi to the World,
TooMuchWifi.