NT
Nosiphiwe T
1 reviews | Active since Jan 2024
19 Jun 2025, 04:22
*hitty Customer service
Been without internet since Thursday morning. After I had to call them two thousand times they finally sent out a msg stating they sending a technician on the 18th of June. At 17:14 I called after biengbhome all day due to taking a leave of absence at work. I was told they rescheduled it to 20th. No notification sent out to me. We have had to use prepaid foe almost a week I made the calls myself and missed out on a full day's work coz of too much wifi. Thier connection is great, service is pathetic costed mer loads of money. I'm speechless. To top it all off I dropped the line due to biemg out of airtime. Did they not send out a satisfaction survey instead of calling. Yhooo pathetic to the T if u ask me.
Helpful (0)
Replies (1)0
Replies (1)
TooMuchWifi's replyOfficial
19 Jun 2025, 09:15Hi Nosiphiwe, Thank you for taking the time to share your experience, and please accept our sincere apologies for the frustration and inconvenience you've endured.We deeply regret the delays, lack of communication, and the disruption this has caused to both your work and personal time. Your feedback is valid, and we acknowledge that you should have been informed promptly about the rescheduling especially after taking leave and making multiple follow-ups at your own cost.This is not the standard of service we aim to provide, and we are truly sorry that it led to such a negative experience.
Thank you once again for bringing this to our attention. We’re committed to improving and will use this feedback to address the gaps in our service.
Thank you once again for bringing this to our attention. We’re committed to improving and will use this feedback to address the gaps in our service.
TooMuchWifi's reply19 Jun 2025, 09:15
Official
Hi Nosiphiwe, Thank you for taking the time to share your experience, and please accept our sincere apologies for the frustration and inconvenience you've endured.We deeply regret the delays, lack of communication, and the disruption this has caused to both your work and personal time. Your feedback is valid, and we acknowledge that you should have been informed promptly about the rescheduling especially after taking leave and making multiple follow-ups at your own cost.This is not the standard of service we aim to provide, and we are truly sorry that it led to such a negative experience.
Thank you once again for bringing this to our attention. We’re committed to improving and will use this feedback to address the gaps in our service.
Thank you once again for bringing this to our attention. We’re committed to improving and will use this feedback to address the gaps in our service.