Hi

Hi Sinelethu, 

I hope you're doing well. We sincerely apologise for not being able to complete the installation at your property.Please send us your banking details via WhatsApp, and we will create a ticket for you. 

Once the refund is processed and released, it typically takes 5-7 business days for the payment to be completed.We trust this information is helpful.

Connecting iKasi to the World, 
TooMuchWifi.