JR
Jongisizwe R

1 reviews | Active since Feb 2025

06 Feb 2025, 19:09

Helpless customer

Worse ISP I have ever use, This people are ****ming people thinking we know nothing about internet. They promise us 20Mbps but I never received that downloading speed and I am not the only one with this problem, When I called last Friday my internet was way less than 5mbps and I was told to wait for 48 hours for my ticket to be resolved even though I told them I need to do my school work because I depend on internet to do so

Even today I am still stuck with super slow internet speed. What kind of internet speed that can't stream even a song, can't even play YouTube videos. It's almost a week now since my ticket was logged and escalated to the their technicians and no one has called me to solve my problem. I don't recommend them to anyone as I regret signing up with them. I don't even think they have this 20 Mbps they are advertising. They are paracite who sucks blood of poor people. Shame on you Too much wi-fi but one day you are going to get what you deserve

I don't know why calling your selves that name, do you you even know what too much wi-fi means?

0
Replies (2)
JR
Jongisizwe R's update07 Feb 2025, 19:11
Reviewer Update
Too much wi-fi doesn't even reply to my review, They replying to reviews that were written after mine
TooMuchWifi
TooMuchWifi's reply10 Feb 2025, 08:57
Official
Good day Jongisizwe, We sincerely apologize for the frustration and inconvenience you’ve experienced with your internet service. We understand how important a stable and reliable connection is, especially when it comes to your studies and daily needs.Our team takes concerns like yours very seriously, and we want to make things right. I have escalated your ticket again to ensure it gets urgent attention from our technical team. A representative will reach out to you as soon as possible with an update on your issue.In the meantime, I’d like to gather more details to help diagnose the problem. Could you please confirm the following?
  • Are you experiencing slow speeds on both wired and wireless connections?
  • Have you run a speed test? If so, could you share the results with us?
  • Is the issue occurring at all times or only during specific periods?
We appreciate your patience, and we are committed to resolving this for you as quickly as possible. Please rest assured that we value you as a customer and want to provide the service you deserve.