FW
Fernando W
1 reviews | Active since Dec 2023
11 Dec 2023, 17:49
Haibo
So after making payment for installation I finally got a date for technicians to come out time 13:45 on a Saturday these guys just ddnt showup and no attempt to contact me I had to call them ,the Saturday came and gone,I decided to call again on the Sunday and was told technicians are in the area they can install at 15:00 waited till 17:00 nothing they called me at 20:50 to say they on their way only to find that there's no coverage, I then send an email for a refund and told 3- 5 working days after a week still waiting
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Replies (1)TooMuchWifi's replyOfficial
12 Dec 2023, 10:40Hi Fernando, thank you for reaching out to us and giving us a review. We apologise for the delay on your installation and the constant back and forth. Our intention is to always install on time and quickly. We are sorry to hear that there was no coverage for your home installation and we hope that in the near future we will have full coverage in your area. Unfortunately our refund process does take up to 5 working days which is an industry standard.
Connecting iKasi to the world
TooMuchWifi
Connecting iKasi to the world
TooMuchWifi
TooMuchWifi's reply12 Dec 2023, 10:40
Official
Hi Fernando, thank you for reaching out to us and giving us a review. We apologise for the delay on your installation and the constant back and forth. Our intention is to always install on time and quickly. We are sorry to hear that there was no coverage for your home installation and we hope that in the near future we will have full coverage in your area. Unfortunately our refund process does take up to 5 working days which is an industry standard.
Connecting iKasi to the world
TooMuchWifi
Connecting iKasi to the world
TooMuchWifi
