MJ
Mihlali J
1 reviews | Active since Jan 2026
10 Jan 2026, 14:27
Good day I’m writing to you to complain concerning an awful customer service I got from one of your advisors including the team leader that I was put through Tim/Tomas Also want to share some gratitude to Lwandisa who took the second call after being pu
Good day I’m writing to you to complain concerning an awful customer service I got from one of your advisors including the team leader that I was put through Tim/Tomas Also want to share some gratitude to Lwandisa who took the second call after being put on mute for more than five minutes by the first rude advisor that took my call. All I wanted was someone to apologise and shove it at my face that there is an outage of which this is the same thing I went through last week having no wifi for two consecutive days. Number linked to the *** The number I used today to contact you-*** that is the number as well you I’m currently using at the moment Name on the account Mihlali Jack Hoping to hear from you soon
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TooMuchWifi's replyOfficial
10 Jan 2026, 14:47Hi, Mihlali.
Thank you for reaching out to us, and for bringing this to our attention. We sincerely apologize for the poor service you experienced during your interaction with our advisor and team leader, Tim. This is certainly not the level of service we strive to provide, and we understand how frustrating this situation must have been, especially given the repeated outages you’ve experienced.
Thank you for reaching out to us, and for bringing this to our attention. We sincerely apologize for the poor service you experienced during your interaction with our advisor and team leader, Tim. This is certainly not the level of service we strive to provide, and we understand how frustrating this situation must have been, especially given the repeated outages you’ve experienced.
We are particularly concerned to hear that you were placed on mute for an extended period and did not receive the apology or clear communication you were seeking. Please accept our sincere apologies for this experience.
At the same time, we appreciate you taking the time to recognize Lwandisa for the assistance provided on your second call. Your feedback will be shared with her, as well as with our management team.
We have noted the account details you provided and will be investigating this matter further, including the conduct of the advisors involved. We will revert to you after the investigation is done.
Thank you for your patience and for giving us the opportunity to address your concerns. We value your feedback and hope to restore your confidence in our service. Once again, we sincerely apologize for any inconveneince caused.
Regarding the outage, as soon as it has been resolved, your connection will be restored. We do apologize for any inconvenience caused.
Connecting iKasi to the world
TooMuchWifi
Connecting iKasi to the world
TooMuchWifi
TooMuchWifi's reply10 Jan 2026, 14:47
Official
Hi, Mihlali.
Thank you for reaching out to us, and for bringing this to our attention. We sincerely apologize for the poor service you experienced during your interaction with our advisor and team leader, Tim. This is certainly not the level of service we strive to provide, and we understand how frustrating this situation must have been, especially given the repeated outages you’ve experienced.
Thank you for reaching out to us, and for bringing this to our attention. We sincerely apologize for the poor service you experienced during your interaction with our advisor and team leader, Tim. This is certainly not the level of service we strive to provide, and we understand how frustrating this situation must have been, especially given the repeated outages you’ve experienced.
We are particularly concerned to hear that you were placed on mute for an extended period and did not receive the apology or clear communication you were seeking. Please accept our sincere apologies for this experience.
At the same time, we appreciate you taking the time to recognize Lwandisa for the assistance provided on your second call. Your feedback will be shared with her, as well as with our management team.
We have noted the account details you provided and will be investigating this matter further, including the conduct of the advisors involved. We will revert to you after the investigation is done.
Thank you for your patience and for giving us the opportunity to address your concerns. We value your feedback and hope to restore your confidence in our service. Once again, we sincerely apologize for any inconveneince caused.
Regarding the outage, as soon as it has been resolved, your connection will be restored. We do apologize for any inconvenience caused.
Connecting iKasi to the world
TooMuchWifi
Connecting iKasi to the world
TooMuchWifi