PM
Phatheka M
1 reviews | Active since Dec 2023
02 Jun 2025, 10:31
False adverti*****t for customers
I usually pay my WiFi on the 8th every month since my financial situation changed. I called 2 much wifi regarding them disconnecting my connection b4 the day as they said it's month to month payment. Consultant said they changed the payment date. Every month I'm disconnected on the 2nd which unfair and unjust
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TooMuchWifi's replyOfficial
03 Jun 2025, 12:22Hi Phatheka,
We hope this message finds you well.
We sincerely apologise for the inconvenience caused regarding your request for a change of date, and for the incorrect information provided by our consultant. We understand how frustrating this must have been and truly regret the oversight.
To clarify, our billing cycle runs strictly from the 1st to the last day of each month. Unfortunately, we do not offer a month-to-month option or the flexibility to choose a specific payment date within the month.
Connectivity is automatically suspended on the 1st—or at the latest, the 2nd—if payment has not been received by then.
We understand that your financial circumstances have changed, and we genuinely wish we could accommodate your request. However, due to our current system setup, we are unable to offer alternative payment or activation dates outside of our standard billing cycle.
Once again, we apologise for the miscommunication and thank you for your understanding.
Trust this is sufficient.
Connecting iKasi to the World,
TooMuchWifi.
We hope this message finds you well.
We sincerely apologise for the inconvenience caused regarding your request for a change of date, and for the incorrect information provided by our consultant. We understand how frustrating this must have been and truly regret the oversight.
To clarify, our billing cycle runs strictly from the 1st to the last day of each month. Unfortunately, we do not offer a month-to-month option or the flexibility to choose a specific payment date within the month.
Connectivity is automatically suspended on the 1st—or at the latest, the 2nd—if payment has not been received by then.
We understand that your financial circumstances have changed, and we genuinely wish we could accommodate your request. However, due to our current system setup, we are unable to offer alternative payment or activation dates outside of our standard billing cycle.
Once again, we apologise for the miscommunication and thank you for your understanding.
Trust this is sufficient.
Connecting iKasi to the World,
TooMuchWifi.
TooMuchWifi's reply03 Jun 2025, 12:22
Official
Hi Phatheka,
We hope this message finds you well.
We sincerely apologise for the inconvenience caused regarding your request for a change of date, and for the incorrect information provided by our consultant. We understand how frustrating this must have been and truly regret the oversight.
To clarify, our billing cycle runs strictly from the 1st to the last day of each month. Unfortunately, we do not offer a month-to-month option or the flexibility to choose a specific payment date within the month.
Connectivity is automatically suspended on the 1st—or at the latest, the 2nd—if payment has not been received by then.
We understand that your financial circumstances have changed, and we genuinely wish we could accommodate your request. However, due to our current system setup, we are unable to offer alternative payment or activation dates outside of our standard billing cycle.
Once again, we apologise for the miscommunication and thank you for your understanding.
Trust this is sufficient.
Connecting iKasi to the World,
TooMuchWifi.
We hope this message finds you well.
We sincerely apologise for the inconvenience caused regarding your request for a change of date, and for the incorrect information provided by our consultant. We understand how frustrating this must have been and truly regret the oversight.
To clarify, our billing cycle runs strictly from the 1st to the last day of each month. Unfortunately, we do not offer a month-to-month option or the flexibility to choose a specific payment date within the month.
Connectivity is automatically suspended on the 1st—or at the latest, the 2nd—if payment has not been received by then.
We understand that your financial circumstances have changed, and we genuinely wish we could accommodate your request. However, due to our current system setup, we are unable to offer alternative payment or activation dates outside of our standard billing cycle.
Once again, we apologise for the miscommunication and thank you for your understanding.
Trust this is sufficient.
Connecting iKasi to the World,
TooMuchWifi.