EK
ELIAS K
1 reviews | Active since Jun 2022
30 Jan 2025, 19:43
Failed installation 191846
I ordered and paid for WiFi installation on the 22 January 2025. Installation was booked and scheduled for the 30 January 2025. I waited the whole day at home until the 8 hour waiting time lapsed and they never pitched up. Only when I called the at 18:05 then I was told by an agent that they called me and the phone went on voicemail of which it is a lie. Bearing I had confirmed that I will be waiting for them at home. This has happened for the second time. I have lost a whole business day and I am self employed
Helpful (0)
Replies (1)0
Replies (1)
TooMuchWifi's replyOfficial
31 Jan 2025, 09:39Hi Elias please note our technical team was in your area yesterday they tried calling your number ***- 2x Call attempts- Rings and disconnects. Your profile is placed back into scheduling pool once there's a proposed date our scheduling team will be in contact with you. Please ensure you send a picture of your house via WhatsApp as this is useful to our technicians.
TooMuchWifi's reply31 Jan 2025, 09:39
Official
Hi Elias please note our technical team was in your area yesterday they tried calling your number ***- 2x Call attempts- Rings and disconnects. Your profile is placed back into scheduling pool once there's a proposed date our scheduling team will be in contact with you. Please ensure you send a picture of your house via WhatsApp as this is useful to our technicians.