LN
Lovey N
1 reviews | Active since May 2018
26 Sept 2024, 15:39
Extremely Horrible Service
Good day
If I could give a service provider a rating, id give TooMuchWifi a minus 100. I have been calling constantly since the 23/09/2024 when our wifi went down. I spoke to Zisiphe, Nathasha, Andiswa & Londisa, right now it feels like i have spoken to the entire call centre. Every single time you speak to someone the story or your issue changes. Since calling from Monday i am told that only today the matter has been escalated to their "technical" department & that i need to wait for an additional 24/48 hour turnaround time. I am so frustrated that i am a place where i just want to cancel my services with them completely as this seems to be a long running problem. Every single month the internet either goes off with no comms from TooMuchWifi or the internet is slow. You will be told to run a zillion hard reboots with no luck whatsoever by every single agent which makes you wonder what kind of "notes" they add when they talk to their clients.
FULL PAYMENT has been made, it is close to yet another debit date & i swear i only get 5 days of working internet a month. If the call centre agents dont hung up after answering they speak to you & dont bother to call back if a call gets cut off.
I want to go on every social media platform & advise people to not use this service as it has been an absolute nightmare dealing with this service that scarcely provides.
TooMuchWifi number is ***.
Regards An Extremely Irate Client
Helpful (0)
Replies (8)0
Replies (8)
TooMuchWifi's replyOfficial
27 Sept 2024, 08:04Hi Lovey,
Trust you are well.
We apologize for the inconvenience caused and we would like to assist you.
Kindly provide us with the registered number that was used to take the wifi as the above numbers mentioned, there is no profile under these numbers.
Is there perhaps a ticket number or node number so we can look into the issue and provide feedback.
Awaiting your response.
Connecting iKasi to the World,
TooMuchWifi.
Trust you are well.
We apologize for the inconvenience caused and we would like to assist you.
Kindly provide us with the registered number that was used to take the wifi as the above numbers mentioned, there is no profile under these numbers.
Is there perhaps a ticket number or node number so we can look into the issue and provide feedback.
Awaiting your response.
Connecting iKasi to the World,
TooMuchWifi.
TooMuchWifi's reply27 Sept 2024, 08:04
Official
Hi Lovey,
Trust you are well.
We apologize for the inconvenience caused and we would like to assist you.
Kindly provide us with the registered number that was used to take the wifi as the above numbers mentioned, there is no profile under these numbers.
Is there perhaps a ticket number or node number so we can look into the issue and provide feedback.
Awaiting your response.
Connecting iKasi to the World,
TooMuchWifi.
Trust you are well.
We apologize for the inconvenience caused and we would like to assist you.
Kindly provide us with the registered number that was used to take the wifi as the above numbers mentioned, there is no profile under these numbers.
Is there perhaps a ticket number or node number so we can look into the issue and provide feedback.
Awaiting your response.
Connecting iKasi to the World,
TooMuchWifi.
LN
Lovey N's updateReviewer Update
27 Sept 2024, 09:07Good day
I have already provided these details, my contact number registered is *** / i need to be called back on ***. The last ticket number i received was 462606. My daughter works from home & is dependent on your wifi to work. Can this please be marked with some sort of urgency & it would be appreciated if you checked what the actual issue is instead of asking us to check wires multiple times.
Regards
I have already provided these details, my contact number registered is *** / i need to be called back on ***. The last ticket number i received was 462606. My daughter works from home & is dependent on your wifi to work. Can this please be marked with some sort of urgency & it would be appreciated if you checked what the actual issue is instead of asking us to check wires multiple times.
Regards
LN
Lovey N's update27 Sept 2024, 09:07
Reviewer Update
Good day
I have already provided these details, my contact number registered is *** / i need to be called back on ***. The last ticket number i received was 462606. My daughter works from home & is dependent on your wifi to work. Can this please be marked with some sort of urgency & it would be appreciated if you checked what the actual issue is instead of asking us to check wires multiple times.
Regards
I have already provided these details, my contact number registered is *** / i need to be called back on ***. The last ticket number i received was 462606. My daughter works from home & is dependent on your wifi to work. Can this please be marked with some sort of urgency & it would be appreciated if you checked what the actual issue is instead of asking us to check wires multiple times.
Regards
TooMuchWifi's replyOfficial
27 Sept 2024, 11:36Hi Lovey,
Thank you for your details.
Your ticket is with technical support and we have requested that they treat the ticket with urgency to provide further feedback to you.
We apologize for the inconvenience caused.
Connecting iKasi to the World,
TooMuchWifi.
Thank you for your details.
Your ticket is with technical support and we have requested that they treat the ticket with urgency to provide further feedback to you.
We apologize for the inconvenience caused.
Connecting iKasi to the World,
TooMuchWifi.
TooMuchWifi's reply27 Sept 2024, 11:36
Official
Hi Lovey,
Thank you for your details.
Your ticket is with technical support and we have requested that they treat the ticket with urgency to provide further feedback to you.
We apologize for the inconvenience caused.
Connecting iKasi to the World,
TooMuchWifi.
Thank you for your details.
Your ticket is with technical support and we have requested that they treat the ticket with urgency to provide further feedback to you.
We apologize for the inconvenience caused.
Connecting iKasi to the World,
TooMuchWifi.
LN
Lovey N's updateReviewer Update
27 Sept 2024, 11:51Good day
This ticket has been with technical support since the 25th, what could possibly be taking this long for this issue to be rectified & why is no one contacting me to let me know with updates???
When speaking to your agents i was advised that it would take up to 24-48 hours. Why are they only treating the ticket with urgency now only?
I feel that you are neglecting the fact that my daughter is dependent on the WIFI for work!!!! It boggles my mind why this has taken 5 working days to resolve this. After reading the many negative reviews I'm afraid I might not be using your services for long.
I need someone to give me a call on *** to advise when this will be sorted!
Regards
Lovey
This ticket has been with technical support since the 25th, what could possibly be taking this long for this issue to be rectified & why is no one contacting me to let me know with updates???
When speaking to your agents i was advised that it would take up to 24-48 hours. Why are they only treating the ticket with urgency now only?
I feel that you are neglecting the fact that my daughter is dependent on the WIFI for work!!!! It boggles my mind why this has taken 5 working days to resolve this. After reading the many negative reviews I'm afraid I might not be using your services for long.
I need someone to give me a call on *** to advise when this will be sorted!
Regards
Lovey
LN
Lovey N's update27 Sept 2024, 11:51
Reviewer Update
Good day
This ticket has been with technical support since the 25th, what could possibly be taking this long for this issue to be rectified & why is no one contacting me to let me know with updates???
When speaking to your agents i was advised that it would take up to 24-48 hours. Why are they only treating the ticket with urgency now only?
I feel that you are neglecting the fact that my daughter is dependent on the WIFI for work!!!! It boggles my mind why this has taken 5 working days to resolve this. After reading the many negative reviews I'm afraid I might not be using your services for long.
I need someone to give me a call on *** to advise when this will be sorted!
Regards
Lovey
This ticket has been with technical support since the 25th, what could possibly be taking this long for this issue to be rectified & why is no one contacting me to let me know with updates???
When speaking to your agents i was advised that it would take up to 24-48 hours. Why are they only treating the ticket with urgency now only?
I feel that you are neglecting the fact that my daughter is dependent on the WIFI for work!!!! It boggles my mind why this has taken 5 working days to resolve this. After reading the many negative reviews I'm afraid I might not be using your services for long.
I need someone to give me a call on *** to advise when this will be sorted!
Regards
Lovey
LN
Lovey N's updateReviewer Update
30 Sept 2024, 10:58Hi
It has been 5 days since i logged this with TooMuchWifi, no call has been made & no one has resolved my issue. This is the WORST SERVICED EVER, I am going on every social media platform and requesting that no one uses your services.
Absolute *******!!!!!!!!!!!!!!!!!
Regards
Lovey
It has been 5 days since i logged this with TooMuchWifi, no call has been made & no one has resolved my issue. This is the WORST SERVICED EVER, I am going on every social media platform and requesting that no one uses your services.
Absolute *******!!!!!!!!!!!!!!!!!
Regards
Lovey
LN
Lovey N's update30 Sept 2024, 10:58
Reviewer Update
Hi
It has been 5 days since i logged this with TooMuchWifi, no call has been made & no one has resolved my issue. This is the WORST SERVICED EVER, I am going on every social media platform and requesting that no one uses your services.
Absolute *******!!!!!!!!!!!!!!!!!
Regards
Lovey
It has been 5 days since i logged this with TooMuchWifi, no call has been made & no one has resolved my issue. This is the WORST SERVICED EVER, I am going on every social media platform and requesting that no one uses your services.
Absolute *******!!!!!!!!!!!!!!!!!
Regards
Lovey
TooMuchWifi's replyOfficial
30 Sept 2024, 11:25Hi Lovey,
Thank you for raising your concerns.
We sincerely apologize for the inconvenience caused.
Please confirm availability for tomorrow, so the scheduling team can schedule you for maintenance.
Connecting iKasi to the World,
TooMuchWifi.
Thank you for raising your concerns.
We sincerely apologize for the inconvenience caused.
Please confirm availability for tomorrow, so the scheduling team can schedule you for maintenance.
Connecting iKasi to the World,
TooMuchWifi.
TooMuchWifi's reply30 Sept 2024, 11:25
Official
Hi Lovey,
Thank you for raising your concerns.
We sincerely apologize for the inconvenience caused.
Please confirm availability for tomorrow, so the scheduling team can schedule you for maintenance.
Connecting iKasi to the World,
TooMuchWifi.
Thank you for raising your concerns.
We sincerely apologize for the inconvenience caused.
Please confirm availability for tomorrow, so the scheduling team can schedule you for maintenance.
Connecting iKasi to the World,
TooMuchWifi.
LN
Lovey N's updateReviewer Update
30 Sept 2024, 15:11Good day
I have BEEN stating, MY DAUGHTER WORKS FROM HOME & IS RELIANT ON YOUR USELESS WIFI. SOMEONE WILL OBVIOUSLY BE HOME THE WHOOOOOOLE DAY. WE HAVE BEEN WAITING SINCE LAST WEEK.
Call on ***, this is the 100 time i giving that number out & NO ONE EVER CALLS.
PS : An apology with no change is just manipulation!!!!!!! Send someone to come fix this wifi of yours. I will await yet another excuse as to why no one will come or call tomorrow.
Regards
Lovey
I have BEEN stating, MY DAUGHTER WORKS FROM HOME & IS RELIANT ON YOUR USELESS WIFI. SOMEONE WILL OBVIOUSLY BE HOME THE WHOOOOOOLE DAY. WE HAVE BEEN WAITING SINCE LAST WEEK.
Call on ***, this is the 100 time i giving that number out & NO ONE EVER CALLS.
PS : An apology with no change is just manipulation!!!!!!! Send someone to come fix this wifi of yours. I will await yet another excuse as to why no one will come or call tomorrow.
Regards
Lovey
LN
Lovey N's update30 Sept 2024, 15:11
Reviewer Update
Good day
I have BEEN stating, MY DAUGHTER WORKS FROM HOME & IS RELIANT ON YOUR USELESS WIFI. SOMEONE WILL OBVIOUSLY BE HOME THE WHOOOOOOLE DAY. WE HAVE BEEN WAITING SINCE LAST WEEK.
Call on ***, this is the 100 time i giving that number out & NO ONE EVER CALLS.
PS : An apology with no change is just manipulation!!!!!!! Send someone to come fix this wifi of yours. I will await yet another excuse as to why no one will come or call tomorrow.
Regards
Lovey
I have BEEN stating, MY DAUGHTER WORKS FROM HOME & IS RELIANT ON YOUR USELESS WIFI. SOMEONE WILL OBVIOUSLY BE HOME THE WHOOOOOOLE DAY. WE HAVE BEEN WAITING SINCE LAST WEEK.
Call on ***, this is the 100 time i giving that number out & NO ONE EVER CALLS.
PS : An apology with no change is just manipulation!!!!!!! Send someone to come fix this wifi of yours. I will await yet another excuse as to why no one will come or call tomorrow.
Regards
Lovey
TooMuchWifi's replyOfficial
30 Sept 2024, 16:25Hi Lovey,
Thank you for your response.
You have been scheduled for tomorrow for maintenance.
We apologize for the inconvenience caused for you.
Connecting iKasi to the World,
TooMuchWifi.
Thank you for your response.
You have been scheduled for tomorrow for maintenance.
We apologize for the inconvenience caused for you.
Connecting iKasi to the World,
TooMuchWifi.
TooMuchWifi's reply30 Sept 2024, 16:25
Official
Hi Lovey,
Thank you for your response.
You have been scheduled for tomorrow for maintenance.
We apologize for the inconvenience caused for you.
Connecting iKasi to the World,
TooMuchWifi.
Thank you for your response.
You have been scheduled for tomorrow for maintenance.
We apologize for the inconvenience caused for you.
Connecting iKasi to the World,
TooMuchWifi.