LS
Lebohang S
1 reviews | Active since Nov 2024
06 Nov 2024, 19:36
****ed
Toomuchwifi is so disappointing I've made payment on the 31st of oct and they disconnected me I've been calling from Monday today is Wednesday still no help they telling me they have problem with absa but the Pop states that I've paid and I've sent the proof of payment to them I'm very very very disappointed I always pay my money on time but this is what I get I give up I don't know what to do anymore I'm even thinking of parting ways with toomuchwifi if its not the wifi being slow it's this
Helpful (0)
Replies (5)0
Replies (5)
TooMuchWifi's replyOfficial
08 Nov 2024, 10:49Hi Lebohang, Thank you for bringing this matter to our attention customer satisfaction is our top priority we would definitely hate to see you leave. We sincerely apologise for delayed connection. Your account was updated you should be online now.
Connecting iKasi to the World!
TooMuchWifi
Connecting iKasi to the World!
TooMuchWifi
TooMuchWifi's reply08 Nov 2024, 10:49
Official
Hi Lebohang, Thank you for bringing this matter to our attention customer satisfaction is our top priority we would definitely hate to see you leave. We sincerely apologise for delayed connection. Your account was updated you should be online now.
Connecting iKasi to the World!
TooMuchWifi
Connecting iKasi to the World!
TooMuchWifi
LS
Lebohang S's updateReviewer Update
08 Nov 2024, 19:50My account is not updated nor is my wifi connected at all why lie like seriously now you guys rep**** at 10:49am now it's 19:50 and still I'm not connected
LS
Lebohang S's update08 Nov 2024, 19:50
Reviewer Update
My account is not updated nor is my wifi connected at all why lie like seriously now you guys rep**** at 10:49am now it's 19:50 and still I'm not connected
TooMuchWifi's replyOfficial
09 Nov 2024, 17:36Hi lebo, Thank you for taking our call we are super excited to have assisted you with your query before you could decommission. Our accounts department will verify your payment and reconnect you.
Connecting iKasi to the World
TooMuchWifi.
Connecting iKasi to the World
TooMuchWifi.
TooMuchWifi's reply09 Nov 2024, 17:36
Official
Hi lebo, Thank you for taking our call we are super excited to have assisted you with your query before you could decommission. Our accounts department will verify your payment and reconnect you.
Connecting iKasi to the World
TooMuchWifi.
Connecting iKasi to the World
TooMuchWifi.
LS
Lebohang S's updateReviewer Update
11 Nov 2024, 07:03I am so disappointed to inform you guys that Im not connected even now... A lady from the account department told me that you guys deal with social media only and reviews so you know nothing about the the accounts told them that you guys said I should be connected but I'm not so I'm sooooo annoyed with this back and forth you guys are doing phoned my bank and they said there's no pending money by them for too much wifi I don't know what to do anymore with you guys I've even started to look for other wifi I have been your customer for over a year now and now I get this treatment if you would look at My payment history you would see that I've never missed a payment
LS
Lebohang S's update11 Nov 2024, 07:03
Reviewer Update
I am so disappointed to inform you guys that Im not connected even now... A lady from the account department told me that you guys deal with social media only and reviews so you know nothing about the the accounts told them that you guys said I should be connected but I'm not so I'm sooooo annoyed with this back and forth you guys are doing phoned my bank and they said there's no pending money by them for too much wifi I don't know what to do anymore with you guys I've even started to look for other wifi I have been your customer for over a year now and now I get this treatment if you would look at My payment history you would see that I've never missed a payment
TooMuchWifi's replyOfficial
11 Nov 2024, 09:53Hi Lebo,
Thank you for bringing this to our attention.
Thank you for bringing this to our attention.
Our accounts team has already contacted you and informed you that we have not received the payment.
They advised you to visit the bank, as we have not received any payments from Absa on our end.
They advised you to visit the bank, as we have not received any payments from Absa on our end.
Could you kindly follow up with the bank to resolve this matter? Once the payment is confirmed, we will update your account and proceed with reconnecting you.
Thank you for your understanding and cooperation.
Trust this is in order.
Connecting iKasi to the World,
TooMuchWifi.
TooMuchWifi's reply11 Nov 2024, 09:53
Official
Hi Lebo,
Thank you for bringing this to our attention.
Thank you for bringing this to our attention.
Our accounts team has already contacted you and informed you that we have not received the payment.
They advised you to visit the bank, as we have not received any payments from Absa on our end.
They advised you to visit the bank, as we have not received any payments from Absa on our end.
Could you kindly follow up with the bank to resolve this matter? Once the payment is confirmed, we will update your account and proceed with reconnecting you.
Thank you for your understanding and cooperation.
Trust this is in order.
Connecting iKasi to the World,
TooMuchWifi.