Disheartening Service.

Disheartening, I have experience the worst services, lost money. I upgraded thinking their premium package will do away with the slow and continuous disconnections, yet i find myself buying airtime and data most times just to call them to sort my connection which they never do, imagine calling your isp to fix the your connection over the phone and they still have the audacity to instruct you to do speed test, smh how on earth can you do a speed test without internet, send pic , how can i send pics without data, jesus ur customer service is beyond me, so for us to be help we have to seek other networks for data so we can resolve our data problems with you ? you very good at reminding customers of payments, what about the days lost without connection who has to pay for that ? the airtime spend calling you all the time ? you do not have people at heart at least if you are having technical issues, why not broadcast that so we can make other arrangements just like you do when it is time to pay!!!!