BM
Brenda M
1 reviews | Active since Mar 2023
06 Jan 2026, 15:08
Disgusting service provider
I have been patient with them about their connection issues for more tha 2 years as a customer .You complain on whatsapp and nonody gets back to you.I pay full price for half a months service.You cant get through their callcentre as well its like they are *****sters.Im beyond disgusted by this service and i understand that now i what to cancel my contract because paid for Jan coverage but has been not working for more than 3 days.
Helpful (0)
Replies (4)0
Replies (4)
TooMuchWifi's replyOfficial
06 Jan 2026, 16:19Hi Brenda
Thank you for bringing this matter to our attention. We sincerely apologize for the ongoing service disruptions and the frustration you have experienced. We understand how unacceptable this situation has been, especially given the length of time you have been patient with us.
We acknowledge that your connection has been unstable and that you have experienced difficulty reaching our support channels. This is not the level of service we aim to provide, and we regret the inconvenience caused. We will escalate your issue to the technical department for further investigation. Kindly email us on *** so we can assist you further. Once again, we sincerely apologize for any inconvenience this has caused.
Connecting iKasi to the world
TooMuchWifi
Connecting iKasi to the world
TooMuchWifi
TooMuchWifi's reply06 Jan 2026, 16:19
Official
Hi Brenda
Thank you for bringing this matter to our attention. We sincerely apologize for the ongoing service disruptions and the frustration you have experienced. We understand how unacceptable this situation has been, especially given the length of time you have been patient with us.
We acknowledge that your connection has been unstable and that you have experienced difficulty reaching our support channels. This is not the level of service we aim to provide, and we regret the inconvenience caused. We will escalate your issue to the technical department for further investigation. Kindly email us on *** so we can assist you further. Once again, we sincerely apologize for any inconvenience this has caused.
Connecting iKasi to the world
TooMuchWifi
Connecting iKasi to the world
TooMuchWifi
BM
Brenda M's updateReviewer Update
06 Jan 2026, 16:54Why should i email you but you are aware of what tge issue is about am looking for a solutiom not excuses.You quick to send reminders for payment due but delay with service dellivery.I will expose you for tge ***** you are
BM
Brenda M's update06 Jan 2026, 16:54
Reviewer Update
Why should i email you but you are aware of what tge issue is about am looking for a solutiom not excuses.You quick to send reminders for payment due but delay with service dellivery.I will expose you for tge ***** you are
BM
Brenda M's updateReviewer Update
07 Jan 2026, 14:03I finallly got through to them by calling them after numerous attempts and they resolved the issue immediately.Still thonl their service sjoild improve and try and acknowlege our feedback.
BM
Brenda M's update07 Jan 2026, 14:03
Reviewer Update
I finallly got through to them by calling them after numerous attempts and they resolved the issue immediately.Still thonl their service sjoild improve and try and acknowlege our feedback.
TooMuchWifi's replyOfficial
07 Jan 2026, 14:14Hi Brenda,
Thank you for reaching out. We have been trying to contact you regarding the ticket created. What issue are you experiencing sisi so we can try and assist you?
We sincerely apologise for the inconvenience this has caused for you.
Connecting iKasi to the World,
TooMuchWifi.
Thank you for reaching out. We have been trying to contact you regarding the ticket created. What issue are you experiencing sisi so we can try and assist you?
We sincerely apologise for the inconvenience this has caused for you.
Connecting iKasi to the World,
TooMuchWifi.
TooMuchWifi's reply07 Jan 2026, 14:14
Official
Hi Brenda,
Thank you for reaching out. We have been trying to contact you regarding the ticket created. What issue are you experiencing sisi so we can try and assist you?
We sincerely apologise for the inconvenience this has caused for you.
Connecting iKasi to the World,
TooMuchWifi.
Thank you for reaching out. We have been trying to contact you regarding the ticket created. What issue are you experiencing sisi so we can try and assist you?
We sincerely apologise for the inconvenience this has caused for you.
Connecting iKasi to the World,
TooMuchWifi.