LM
Luvo M

1 reviews | Active since Oct 2022

11 Jun 2024, 15:24

Disgusting service

What an appalling service I have received from your company. I am deeply disappointed and disgusted by the quality of service and the lack of concern shown by your company. It is disheartening to deal with a provider that seems indifferent to customer satisfaction.I called 10 times and was reassured that my connection will be restored immediately after making a payment and it’s 5 hours later and I still cannot use the internet. I’ve been waiting for someone to call me back as promised and no one bothered.

0
Replies (1)
TooMuchWifi
TooMuchWifi's reply14 Jun 2024, 16:14
Official
Hi Luvo, thank you for reaching out to us. Unfortunately reconnection can take up to 72 hours due to not paying on time. This is stipulated in our T&C's. Should you not want this to happen again we suggest you pay on or before the 1st.

Enkosi
TooMuchWifi