ST
Siyanda T
1 reviews | Active since Apr 2025
04 Apr 2025, 17:04
Disconnected WiFi when payment is already done.
It has been such a terrible experience with this WiFi connection, there is a problem every month. In order for the WiFi to get up and running again it takes 72 working hours , that’s basically 2 days, they won’t even deduct the 2 days money for the next payment. Their service is very poor, i really would not recommend people to work with them, their customer service workers are also no help to customers , everything about the WiFi & their workers is poor , it is very dissatisfying, all they do is send surveys about rating the service and not getting better at their service or anything. I am very dissatisfied with ToomuchWifi.
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Replies (1)
TooMuchWifi's replyOfficial
05 Apr 2025, 11:35 Hi Siyanda,
Thank you for taking the time to share your experience with us. I’m truly sorry to hear about the ongoing issues you've faced with your WiFi connection and the level of service you’ve received. This is certainly not the standard we aim to uphold at TooMuchWifi. I completely understand how frustrating it must be to experience repeated disruptions and delayed resolutions, especially without any compensation for the downtime. We also regret that our customer service team did not meet your expectations—your concerns are valid, and we sincerely apologize for the inconvenience caused. Please know that your feedback is being taken seriously. I’ve escalated your concerns to our management and technical teams for immediate review. If you’re open to it, I’d love the opportunity to turn this around and ensure you receive the quality service you deserve.
Kindly send us your registered TooMuchWifi number or ticket number via email at [ *** ] so we can investigate further and find the best way to assist you. Thank you again for your honest feedback—we're committed to improving and truly hope we can regain your trust.
Thank you for taking the time to share your experience with us. I’m truly sorry to hear about the ongoing issues you've faced with your WiFi connection and the level of service you’ve received. This is certainly not the standard we aim to uphold at TooMuchWifi. I completely understand how frustrating it must be to experience repeated disruptions and delayed resolutions, especially without any compensation for the downtime. We also regret that our customer service team did not meet your expectations—your concerns are valid, and we sincerely apologize for the inconvenience caused. Please know that your feedback is being taken seriously. I’ve escalated your concerns to our management and technical teams for immediate review. If you’re open to it, I’d love the opportunity to turn this around and ensure you receive the quality service you deserve.
Kindly send us your registered TooMuchWifi number or ticket number via email at [ *** ] so we can investigate further and find the best way to assist you. Thank you again for your honest feedback—we're committed to improving and truly hope we can regain your trust.
TooMuchWifi's reply05 Apr 2025, 11:35
Official
Hi Siyanda,
Thank you for taking the time to share your experience with us. I’m truly sorry to hear about the ongoing issues you've faced with your WiFi connection and the level of service you’ve received. This is certainly not the standard we aim to uphold at TooMuchWifi. I completely understand how frustrating it must be to experience repeated disruptions and delayed resolutions, especially without any compensation for the downtime. We also regret that our customer service team did not meet your expectations—your concerns are valid, and we sincerely apologize for the inconvenience caused. Please know that your feedback is being taken seriously. I’ve escalated your concerns to our management and technical teams for immediate review. If you’re open to it, I’d love the opportunity to turn this around and ensure you receive the quality service you deserve.
Kindly send us your registered TooMuchWifi number or ticket number via email at [ *** ] so we can investigate further and find the best way to assist you. Thank you again for your honest feedback—we're committed to improving and truly hope we can regain your trust.
Thank you for taking the time to share your experience with us. I’m truly sorry to hear about the ongoing issues you've faced with your WiFi connection and the level of service you’ve received. This is certainly not the standard we aim to uphold at TooMuchWifi. I completely understand how frustrating it must be to experience repeated disruptions and delayed resolutions, especially without any compensation for the downtime. We also regret that our customer service team did not meet your expectations—your concerns are valid, and we sincerely apologize for the inconvenience caused. Please know that your feedback is being taken seriously. I’ve escalated your concerns to our management and technical teams for immediate review. If you’re open to it, I’d love the opportunity to turn this around and ensure you receive the quality service you deserve.
Kindly send us your registered TooMuchWifi number or ticket number via email at [ *** ] so we can investigate further and find the best way to assist you. Thank you again for your honest feedback—we're committed to improving and truly hope we can regain your trust.