Disappointing experience

Dear TooMuchWifi,

I am extremely disappointed with the service I have received over the past month.

Despite paying for my Wi-Fi subscription, I have been without internet access for an entire month. During this time, I logged multiple support tickets and arranged several maintenance appointments, yet the issue was never resolved. On several occasions, technicians failed to attend scheduled appointments, and I was repeatedly given excuses instead of solutions.

As a paying customer, I find it unacceptable that I was charged for a service that I could not use.

What concerns me even more is that when I requested to cancel my subscription, the agent showed no interest in addressing my concerns or attempting to retain me as a customer. After being a loyal customer, I expected far better service and support.

I also know of family members living nearby who experienced the same issue and had their service restored within a week. It is difficult to understand why my case was not given the same level of attention.

I hereby request a full refund for the month during which I was unable to use the Wi-Fi service. I trust this matter will be addressed urgently.