NK
Nthabiseng K
1 reviews | Active since Aug 2024
24 Dec 2024, 09:41
Dear TooMuchWifi, I'm extremely disappointed with the service
Dear TooMuchWifi, I'm extremely disappointed with the service. Despite friendly customer support, my issues remain unresolved. My service has been down for 3 weeks, severely impacting my work-from-home setup. Agents apologize profusely, but lack genuine concern. I demand: 1. A callback from a manager explaining the service failure. 2. One month of free service as compensation. If unresolved, I'll escalate to the ombudsman. Sincerely
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TooMuchWifi's replyOfficial
24 Dec 2024, 10:40Hi Nthabiseng, Thank you for reaching out and sharing your concerns. I sincerely apologize for the inconvenience you’ve faced, and I understand your frustration with the prolonged service disruption. We value your feedback and are committed to resolving this matter promptly.
To address your requests:
I will escalate your case to a relevant department , which will contact you soon and discuss a resolution.
We understand the impact this has had on your work, you are currently proposed for WIFI maintenance on the 27th December 2024. Please confirm if you will be home?
We take your concerns seriously and will do everything we can to ensure a timely resolution.
Thank you for your patience, and once again, I apologize for the inconvenience caused.
Connecting iKasi to the World
TooMuchWifi.
To address your requests:
I will escalate your case to a relevant department , which will contact you soon and discuss a resolution.
We understand the impact this has had on your work, you are currently proposed for WIFI maintenance on the 27th December 2024. Please confirm if you will be home?
We take your concerns seriously and will do everything we can to ensure a timely resolution.
Thank you for your patience, and once again, I apologize for the inconvenience caused.
Connecting iKasi to the World
TooMuchWifi.
TooMuchWifi's reply24 Dec 2024, 10:40
Official
Hi Nthabiseng, Thank you for reaching out and sharing your concerns. I sincerely apologize for the inconvenience you’ve faced, and I understand your frustration with the prolonged service disruption. We value your feedback and are committed to resolving this matter promptly.
To address your requests:
I will escalate your case to a relevant department , which will contact you soon and discuss a resolution.
We understand the impact this has had on your work, you are currently proposed for WIFI maintenance on the 27th December 2024. Please confirm if you will be home?
We take your concerns seriously and will do everything we can to ensure a timely resolution.
Thank you for your patience, and once again, I apologize for the inconvenience caused.
Connecting iKasi to the World
TooMuchWifi.
To address your requests:
I will escalate your case to a relevant department , which will contact you soon and discuss a resolution.
We understand the impact this has had on your work, you are currently proposed for WIFI maintenance on the 27th December 2024. Please confirm if you will be home?
We take your concerns seriously and will do everything we can to ensure a timely resolution.
Thank you for your patience, and once again, I apologize for the inconvenience caused.
Connecting iKasi to the World
TooMuchWifi.