Connectivity issues are really a challenge with Too Much Wifi even worse when you log a call reporting the problem no one calls you unless you call yourself to follow up

Connectivity issues are really a challenge with Too Much Wifi even worse when you log a call reporting the problem no one calls you unless you call yourself to follow up. Instead of them sending a technician to fix the connectivity problem reported they tell you to reboot but still the thing is not connecting. It's now 3 days not connecting and I hate this. I really don't know why Too Much Wifi is not finding ways to improve their service or even advance their connectivity and this will result on them loosing clients. Please guys do better this is really not on.