MM
Mabonakoana M
1 reviews | Active since Sept 2024
04 Sept 2024, 14:04
compony *********** my money
I have a problem with this peopl the saying I owe the R115 That no body can explain according tthe 1st call they told me that I pay month to month id deas not matter the date as I told them I get paidn on the 25th the only installed on the 13th dec 2023 and on the 20th collected R230 which I did not understand because when you pay 1st amount you pay for the installation and monthly subcriptiion. last moth I paid on the 23th cause 25th was on the weekend not they disconnected me I need to pay for september R115 after paying my monthly instalment on the 25th of august how come I owe the contract is month to month so my month will end on the 23th sep.
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Replies (3)0
Replies (3)
TooMuchWifi's replyOfficial
04 Sept 2024, 15:58Hi Mabonakoana,
Thank you for your review.
Our billing cycle runs from the 1st of each month, which is our cutoff date. If you make a payment before the 25th, it is considered a prepayment for the upcoming month, and any difference will need to be adjusted.
We recognize that the 25th fell on a weekend and that many clients were paid on the preceding Friday. However, since you were still on the current month's package, which expires on August 31, 2024, paying on the 23rd required us to deduct the cost for the remaining 8 days of the current month. The remaining amount was then app**** to the new month.This is why there is an outstanding balance of R115; it reflects the difference for the 8 days of the current month that were deducted due to your early payment.
Trust this is sufficient enough,
Connecting iKasi to the World,
TooMuchWifi.
Thank you for your review.
Our billing cycle runs from the 1st of each month, which is our cutoff date. If you make a payment before the 25th, it is considered a prepayment for the upcoming month, and any difference will need to be adjusted.
We recognize that the 25th fell on a weekend and that many clients were paid on the preceding Friday. However, since you were still on the current month's package, which expires on August 31, 2024, paying on the 23rd required us to deduct the cost for the remaining 8 days of the current month. The remaining amount was then app**** to the new month.This is why there is an outstanding balance of R115; it reflects the difference for the 8 days of the current month that were deducted due to your early payment.
Trust this is sufficient enough,
Connecting iKasi to the World,
TooMuchWifi.
TooMuchWifi's reply04 Sept 2024, 15:58
Official
Hi Mabonakoana,
Thank you for your review.
Our billing cycle runs from the 1st of each month, which is our cutoff date. If you make a payment before the 25th, it is considered a prepayment for the upcoming month, and any difference will need to be adjusted.
We recognize that the 25th fell on a weekend and that many clients were paid on the preceding Friday. However, since you were still on the current month's package, which expires on August 31, 2024, paying on the 23rd required us to deduct the cost for the remaining 8 days of the current month. The remaining amount was then app**** to the new month.This is why there is an outstanding balance of R115; it reflects the difference for the 8 days of the current month that were deducted due to your early payment.
Trust this is sufficient enough,
Connecting iKasi to the World,
TooMuchWifi.
Thank you for your review.
Our billing cycle runs from the 1st of each month, which is our cutoff date. If you make a payment before the 25th, it is considered a prepayment for the upcoming month, and any difference will need to be adjusted.
We recognize that the 25th fell on a weekend and that many clients were paid on the preceding Friday. However, since you were still on the current month's package, which expires on August 31, 2024, paying on the 23rd required us to deduct the cost for the remaining 8 days of the current month. The remaining amount was then app**** to the new month.This is why there is an outstanding balance of R115; it reflects the difference for the 8 days of the current month that were deducted due to your early payment.
Trust this is sufficient enough,
Connecting iKasi to the World,
TooMuchWifi.
TooMuchWifi's replyOfficial
05 Sept 2024, 09:45Hello Mabonakoana,
Thank you for your payment - it has been sent to the accounts team to verify
Thank you,
TooMuchWifi
Thank you for your payment - it has been sent to the accounts team to verify
Thank you,
TooMuchWifi
TooMuchWifi's reply05 Sept 2024, 09:45
Official
Hello Mabonakoana,
Thank you for your payment - it has been sent to the accounts team to verify
Thank you,
TooMuchWifi
Thank you for your payment - it has been sent to the accounts team to verify
Thank you,
TooMuchWifi
TooMuchWifi's replyOfficial
05 Sept 2024, 12:47A regular payment was done this morning from an external bank to our bank. Regular payments have a SLA of 2 business days to reflect, depending on your bank.
Once your payment reflects, you will be re connected.
A reconnection can't be done without a payment reflecting on our side.
Once your payment reflects, you will be re connected.
A reconnection can't be done without a payment reflecting on our side.
TooMuchWifi's reply05 Sept 2024, 12:47
Official
A regular payment was done this morning from an external bank to our bank. Regular payments have a SLA of 2 business days to reflect, depending on your bank.
Once your payment reflects, you will be re connected.
A reconnection can't be done without a payment reflecting on our side.
Once your payment reflects, you will be re connected.
A reconnection can't be done without a payment reflecting on our side.