AG
Ayabonga G
1 reviews | Active since Nov 2019
18 Sept 2025, 10:08
Complaint: TooMuchWifi delivering less than half the promised speed
I am paying R395 for the 20Mbps package, but my internet speed is consistently below 5Mbps — which is what you charge R295 for. This is unacceptable.
Right now, I am working from home and cannot even connect to my VPN because of the poor service. I am essentially being charged for a service I am not receiving.
I expect TooMuchWifi to urgently:
Resolve this speed issue immediately,
Provide an explanation, and
Credit or refund me for the period I have been paying for 20Mbps but only receiving 5Mbps or less.
This poor service is extremely frustrating, and I will escalate further if not resolved.
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Replies (1)
TooMuchWifi's replyOfficial
18 Sept 2025, 12:57Hi Ayabonga
Thank you for reaching out and bringing this to our attention. We sincerely apologize for the inconvenience you’re experiencing with your internet speed, especially given the importance of a reliable connection while working from home.
We have escalated your query to the technical department who confirmed that they have resolved your query and asked you to monitor the speeds. If you experience the same issue, kindly reach out to us. We sincerely apologize for any inconvenience this has caused for you.
We appreciate your patience and understanding.
Thank you for reaching out and bringing this to our attention. We sincerely apologize for the inconvenience you’re experiencing with your internet speed, especially given the importance of a reliable connection while working from home.
We have escalated your query to the technical department who confirmed that they have resolved your query and asked you to monitor the speeds. If you experience the same issue, kindly reach out to us. We sincerely apologize for any inconvenience this has caused for you.
We appreciate your patience and understanding.
TooMuchWifi's reply18 Sept 2025, 12:57
Official
Hi Ayabonga
Thank you for reaching out and bringing this to our attention. We sincerely apologize for the inconvenience you’re experiencing with your internet speed, especially given the importance of a reliable connection while working from home.
We have escalated your query to the technical department who confirmed that they have resolved your query and asked you to monitor the speeds. If you experience the same issue, kindly reach out to us. We sincerely apologize for any inconvenience this has caused for you.
We appreciate your patience and understanding.
Thank you for reaching out and bringing this to our attention. We sincerely apologize for the inconvenience you’re experiencing with your internet speed, especially given the importance of a reliable connection while working from home.
We have escalated your query to the technical department who confirmed that they have resolved your query and asked you to monitor the speeds. If you experience the same issue, kindly reach out to us. We sincerely apologize for any inconvenience this has caused for you.
We appreciate your patience and understanding.