COMPLAINT REGARDING SERVICE AND STAFF

I paid in August for my Wi-Fi to be on but the whole month I was unable to use it and I called the company and was told Technician will come out which nr happen, I was promised 3 different times that Tech team is on their way but all was a lie, the 4th time they actually came out which was the 30/08 and my Wi-Fi only worked for a day and to date my Wi-Fi is off. I called more than 3 times and no assistance just they are waiting for Tech team to give a date, yesterday 04/09/2024 they called and said Tech team is on the way which was another lie. I later called them around 4pm and spoke to an agent called Waseem who **** to me as well and when I was asking for her manager, she said there's no one available and when I said I will physically go to the office, she then said Viwe (Manager) was available. Viwe promised to call me back within 30 minutes with answer/feedback and today is the 05/09/2024 and I am still waiting on him to call me.

Mind you this is not the first time this is happening, and the company has the audacity to send me a Payment reminder!!! For what services exactly??!

I use the Wi-Fi for Work, School and appliances that requires internet. After Hello Peter I will go to social media if my query is not resolved.