Complaint Regarding Poor Service and Internet Issues

Dear Sir/Madam,

I am writing to formally complain about the extremely poor service I have been receiving since your company installed my WiFi in January 2026.

From the first month, I have been experiencing continuous problems with my internet connection. Your maintenance team has made several appointments to come out and resolve the issue, but they repeatedly fail to arrive and do not inform me that they will not be coming.

I struggle with my internet connection on a daily basis, yet at the end of each month I still receive a bill that I am expected to pay immediately, otherwise my service will be disconnected.

Yesterday I called your office to ask why the technician did not arrive for the scheduled appointment, and no one answered my call. I called again and requested to speak to a manager, but up until today no manager has contacted me.

This is the worst service I have ever received from a company. I would appreciate it if a manager could urgently contact me and resolve my ongoing internet issues as soon as possible.

Kind regards, Ashley