*********** call agents

The company records calls and write notes yet everytime I call I must explain my query, paid for relocation of the router inside my place, its been more than 12 days calling them everyday, and today been told the last operator that assisted me wrote that i was decommissioning my router which was false how is it that different operators write incorrect information every time I call them, and I have another 4 days to wait and haven't used my router since 2nd of may after I paid for everything.