1 reviews | Active since Jul 2023
Beyond Poor Service
I've been sitting without proper without wifi since July, maintainance came towards July 21st and a day later Wi-Fi stopped working, I have actively paid for Wi-Fi for both Aug and Sept, I've sent countless tickets to let them know I still have no connection whatsoever, maintainance scheduled 2x for Aug nrver arrived, no communication, I called in 2 days ago due to no response, spoke to Nelitha an agent, spoke to Donnelly a Supervisor (which I requested), they booked maintainance for yesterday and no one called or arrived for it, today 2 and a half months in, I sit without any Wi-Fi, I want my money back for the past two times I've spent without Wi-Fi, I've let the the supervisor know aswell yesterday, we work from home and we have been spending the same R395 we pay for Wi-Fi to buy data and it's been more than the expense for Wi-Fi. I can see TooMuchWifi is not interested in resolving the issue for us, they must pay my money back so I can look for a ISP that is interested in us customers. What kind of service os this? 4 years going on 5 of putting up with an service that doesn't service or connect us. Most of the agents cannot even comprehend the notes right, I asked Nelitha (who was a sweetheart by the way) to read back to me all the notes under my account, made since July (when the Wi-Fi stopped working) and there's notes around Aug 10 that say, that I said I wasn't available, how? When? When I'm home 24/7, because I work here? People just add whatever they feel like adding, so these calls recorded for security are lies? These people don't care, I definitely don't recommend this service. Please pay me my MONEY back!!
Thank you for reaching out and for taking our call. First and foremost, we would like to offer our sincerest apologies for the ongoing inconvenience and frustration you’ve experienced over the past few months. We deeply regret the repeated service failures, lack of communication, and the delays in resolving your issue. This is far from the standard of service we strive to provide.
We have liaised with the technical department to prioritize your request and they have confirmed that technicians will come over today to do your wifi maintenance. As advised on the call, when your maintenance has been done, we will log a ticket and send it to the Accounts department to do full investigation on your downtime, and they will assist accordingly.
We hope this is in order. If there's anything else, don't hesitate to reach out to us.
Thank you for reaching out and for taking our call. First and foremost, we would like to offer our sincerest apologies for the ongoing inconvenience and frustration you’ve experienced over the past few months. We deeply regret the repeated service failures, lack of communication, and the delays in resolving your issue. This is far from the standard of service we strive to provide.
We have liaised with the technical department to prioritize your request and they have confirmed that technicians will come over today to do your wifi maintenance. As advised on the call, when your maintenance has been done, we will log a ticket and send it to the Accounts department to do full investigation on your downtime, and they will assist accordingly.
We hope this is in order. If there's anything else, don't hesitate to reach out to us.