Bad service received

Bad service, poor network signal and poor communication. Never again will i recommend them.

I paid 25 August 2025 the normal amount I normally pay R395 for 20. I noticed that I do not have connection, then I contacted them. I was then advised that I need to pay an extra R80 and it will reconnect since I paid before the 01. Mind you I have been paying like thinls and has never been told that I need to pay extra. Fine I paid because I work from home so I will need it. Still after paying nothing the WiFi speed couldn't even play a tiktok video. I called again and was asked to do some troubleshooting, taking pictures and was told a technician will come to my place. I waited nothing. I called again and was given an appointment, no technician came, second appointment no technician came. I called again to be told that the technician came and notice that there is no closer tower to connect they are still looking for another tower. Still again no feedback of what is happening. I called again all to be told that there is no case logged on their system so I have to start again. That's when I was so fed and explain what has happened, then all of a sudden they can see the case I logged. I was kept on hold and the call dropped. When I call back and introduce my name the call will be dropped this happened 6 times. I raised another incident and called again all to be told that there is no connection so they will have to cancel the services. When I ask what about the money I have paid, I am told the technician will come to my place. All of a sudden I am at work and I get a message that there are technician coming to my house, no call made to confirm if I would be at home if there is someone that will be available, nothing. Technician came and my daughter was at home, nothing changed, nothing looks different and the WiFi speed was fine. Until Monday I start my work from home and the Wifi just stops working. I call again all to be told my area has a lot of flats that is blocking my signal. I don't know if I was supposed to move my house or stop people from building I don't know. So the technician are still looking. When I ask how am I going to work, the call was dropped.

I paid R395 for the whole month for a WiFi I did not use and they are not even willing to repay my money. I would not recommend their services to anyone