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bT
[email protected] Tora

1 reviews | Active since Oct 2023

05 Jan 2024, 14:52

Bad service from ToomuchWifi

They have a very very poor service I have paid my outstanding amount at 8:am and still I am still not reconnected to access the internet I was told that the matter has been escalated to finance department it's more than 8 hour's now. The last agent that I spoke to which is Nonkululeko provided the worst service she didn't allow me to speak to her manager I must say I am very disappointed this business doesn't deserve to be called a customer service business.

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Replies (5)
TooMuchWifi
TooMuchWifi's reply05 Jan 2024, 15:01
Official
Hi Busisiwe, thank you fro leaving a review. We are sorry to hear that you have been disconnected. Unfortunately due to late payment it can take up to 72 hours to be reconnected. We understand that this might be frustrating and inconvenient. Next month, we suggest you pay on or before the first to avoid being disconnected. Please always use your Node number as your reference to ensure your payment gets captured quicker.

connecting ikasi to the world
TooMuchWifi
bT
[email protected] Tora's update05 Jan 2024, 15:15
Reviewer Update
Hi toomuchwifiwi,

I have been using your services for 1year 6months now but I never have problem on late payment why it only start now as I have made all of my payments between 5-10 of each month since I started using your services also please check my proof of payments as you do have access to my account

Ref - Node-15077

TooMuchWifi
TooMuchWifi's reply05 Jan 2024, 15:30
Official
Hi Busisiwe, we understand, however payments need to be made on or before the first of the month. We send messages out from the 20th of the month notifying customers of when payment needs to be made. I We have checked your proof of payment and your Node number is correct. Once your payment reflects in our account you will be reconnected.

Thank you,
TooMuchWifi
bT
[email protected] Tora's update05 Jan 2024, 15:42
Reviewer Update
I've received Whatsapp message stating that you have received my payment 20 min ago and yet I'm still don't access to internate ? Why because clearly you have received my payment ..are still gonna tell me about 72 hours... Please check your whatsapp
TooMuchWifi
TooMuchWifi's reply05 Jan 2024, 15:50
Official
 Hi Busisiwe, please understand that reconnection is not immediate. We have received your payment and you will be reconnected shortly.

We apologies for an inconvenience caused.

Thank you,
TooMuchWifi