Bad Service

I have been nothing but patient with this company from the day the installed my Wi-Fi, after installing it they advised that my speed is slow and they will come back with a longer pole because my neighbours pole is longer than mine hence the speed is slow, I waited and communicated with them the following days as my connection was getting worse. They sent their guys without the pole that was promised and those guys were unaware of the pole they were just there to fix the speed, the speed was okay for couple of days then went back to it normal pace and this now was a constant struggle where every month I wouldn’t be connected for almost a week and I’ll be promised that the issue is escalated and no one will come back to me! Now on the 4th I made a payment to activate my connection to give them one last chance because I normally pay before the 1st but I was really upset and thought to myself that I should just find another company. The payment made on the 4th I’m advised it bounced back which that is totally BS and I’ve been in contact with my bank and I was advised that the payment was successful! Try contacting them yesterday on that stupid WhatsApp but no one got back to me and I’m working from home I now need to buy data because I’m not connected even though I paid. I’m really disgusted with the level of their service and I would like them to either connect me of refund my money I really tired now!