PB
Phumeza B
1 reviews | Active since Sept 2025
20 Sept 2025, 17:45
Bad Service
TooMuchWifi is a huge disappointment, The connection is bad half of the month we can't connect in the office, the technicians are taking time to attend to disputes logged, We are paying for a service that is not rendered half the time. We are also paying for an extention that was never installed, it's now 8 months.
Helpful (0)
Replies (3)0
Replies (3)
TooMuchWifi's replyOfficial
21 Sept 2025, 10:45Hi Phumeza
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you've experienced with our service. We understand how critical a stable internet connection is, especially in an office environment, and it is unacceptable that you've faced ongoing connectivity issues and delays in dispute resolution. Additionally, the delay in installing the extension you’ve been paying for is deeply concerning, and we acknowledge the significant lapse in our service delivery. Please send us your node number so we can escalate your query to the technical department.
Once again, we apologize for the continuous connection disruption you are experiencing.
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you've experienced with our service. We understand how critical a stable internet connection is, especially in an office environment, and it is unacceptable that you've faced ongoing connectivity issues and delays in dispute resolution. Additionally, the delay in installing the extension you’ve been paying for is deeply concerning, and we acknowledge the significant lapse in our service delivery. Please send us your node number so we can escalate your query to the technical department.
Once again, we apologize for the continuous connection disruption you are experiencing.
TooMuchWifi's reply21 Sept 2025, 10:45
Official
Hi Phumeza
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you've experienced with our service. We understand how critical a stable internet connection is, especially in an office environment, and it is unacceptable that you've faced ongoing connectivity issues and delays in dispute resolution. Additionally, the delay in installing the extension you’ve been paying for is deeply concerning, and we acknowledge the significant lapse in our service delivery. Please send us your node number so we can escalate your query to the technical department.
Once again, we apologize for the continuous connection disruption you are experiencing.
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you've experienced with our service. We understand how critical a stable internet connection is, especially in an office environment, and it is unacceptable that you've faced ongoing connectivity issues and delays in dispute resolution. Additionally, the delay in installing the extension you’ve been paying for is deeply concerning, and we acknowledge the significant lapse in our service delivery. Please send us your node number so we can escalate your query to the technical department.
Once again, we apologize for the continuous connection disruption you are experiencing.
PB
Phumeza B's updateReviewer Update
21 Sept 2025, 15:41Good day
Thank you for your response.
Our node number 98748.
Thank you
Phumeza
Thank you for your response.
Our node number 98748.
Thank you
Phumeza
PB
Phumeza B's update21 Sept 2025, 15:41
Reviewer Update
Good day
Thank you for your response.
Our node number 98748.
Thank you
Phumeza
Thank you for your response.
Our node number 98748.
Thank you
Phumeza
TooMuchWifi's replyOfficial
21 Sept 2025, 15:52Thank you for the details. We tried to reach you on the 071 number but it rings to voicemail. Upon reviewing the account, we notice that the account in question is disconnected due to non-payment. It is not a connection issue.
We will do a follow-up on the extender and we will provide feedback.
We will do a follow-up on the extender and we will provide feedback.
TooMuchWifi's reply21 Sept 2025, 15:52
Official
Thank you for the details. We tried to reach you on the 071 number but it rings to voicemail. Upon reviewing the account, we notice that the account in question is disconnected due to non-payment. It is not a connection issue.
We will do a follow-up on the extender and we will provide feedback.
We will do a follow-up on the extender and we will provide feedback.