1 reviews | Active since Oct 2021
Bad service
Good morning
You know I have been very patient with you guys.
I'm sitting without a connection for a week now.
You've been thumb-sucking what is the fault. 1st you told me your technicians are working on it.
Secondly you close a ticket when you called me once on Wednesday but I have been communicating with you via email.
You close a ticket whereas you didn't fix nothing and you **** to me when I called you saying there ticket was logged long so your procedure is saying you must close even if nothing was fixed.
So I could log a new ticket so it will seem like a new fault then I have to wait for another for a fault to be fixed.I will be 2 weeks without connection. Then you call me and I missed the again you close the ticket.
You like playing games shame,then month end you remind me of payment for what? I was told that the Tower I'm connected to is down funny people my neighbor is connected. Then I'm due for maintenance 🙄 which will take a week.Then I'm called to reboot my router which I did more than 20 times and take a picture and send with what?
I know now you will tell about the wind but I was offline before this wind.
Can you stop thumb-sucking and fix the fault. Calling me without solutions just you can we called the customer is a waste 🗑. CALL ME TO GIVE ANSWERS.
You are looking it shame,you know how many of my colleagues I recommended to you guys because at the beginning you were the best I logged a ticket and I got a call immediately not 3 days after. If I was due for a service following day you came. Most of my friends changed to another service providers because of this and I'm still loyal to what?
I took a leave from work to do my assignments guess what?I have to go to internet café to do my assignments and pay for internet but I have wifi at home I'm paying for.
You are causing me Anxiety guys seriously I cannot sleep because I'm so angry frustrated I hate to be taken for a fool because that's what you are doing.
Ninyela nje amathe to the problem you don't fix it properly I can't have same issue every 3 days and it takes 2 weeks to fix it.And I must pay for that.
Thank you for raising your concerns.
Customer satisfaction is our top priority and we want to do everything we can to assist you with excellence.
Your issue was escalated to technical support and it was escalated for maintenance.
Your proposed available date is the 23rd September 2024, will there be someone available at home on Monday?
We sincerely apologise for the way things were handled in your case and we are working hard to rectify the issue.
Connecting iKasi to the World,
TooMuchWifi.
Thank you for raising your concerns.
Customer satisfaction is our top priority and we want to do everything we can to assist you with excellence.
Your issue was escalated to technical support and it was escalated for maintenance.
Your proposed available date is the 23rd September 2024, will there be someone available at home on Monday?
We sincerely apologise for the way things were handled in your case and we are working hard to rectify the issue.
Connecting iKasi to the World,
TooMuchWifi.
You are proving me right every second it takes 2 weeks for you issues to be resolved.
You are proving me right every second it takes 2 weeks for you issues to be resolved.
I understand your frustration, and I apologize for the inconvenience.
It’s unacceptable that you’ve had to wait this long, especially during the school holidays.
I appreciate your patience, and I assure you we’re working to resolve this as quickly as possible. I’ll do my best to ensure that your issue is prioritized on Monday.
Thank you for bringing this to my attention.
Connecting iKasi to the World,
TooMuchWifi.
I understand your frustration, and I apologize for the inconvenience.
It’s unacceptable that you’ve had to wait this long, especially during the school holidays.
I appreciate your patience, and I assure you we’re working to resolve this as quickly as possible. I’ll do my best to ensure that your issue is prioritized on Monday.
Thank you for bringing this to my attention.
Connecting iKasi to the World,
TooMuchWifi.