TA
Tasneem A
1 reviews | Active since Aug 2025
01 Aug 2025, 10:28
BAD SERVICE
I am very unhappy with the service I received from Anathi, I know now that she's a fairly new agent but it is uncalled for to say I have coverage where as I don't And I especially confirmed with her before I made a payment if I have coverage or not .. now I need to wait up until 5 business days to get my money, why could she not ask her team leader or manager just to confirm whether there's coverage or not she put me on hold twice she couldve taken that time just to double check the coverage I need WiFi urgently and I need to get WiFi with the money I paid to you guys .. can my refund be made to my account ASAP
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TooMuchWifi's replyOfficial
05 Aug 2025, 08:36Hi Tasneem. Thank you for bringing this to our attention, and we sincerely apologize for the experience you had.
We understand how frustrating and inconvenient this must be, especially when you urgently need internet service. While Anathi is a new team member, it is our responsibility to ensure all agents are fully supported and guided to provide accurate information at all times. We will use this as a learning opportunity to improve.
Regarding your refund, we understand the urgency. Our standard processing time is up to 5 business days, but we’ve escalated your case to our finance team with a request to expedite the process.
TooMuchWifi's reply05 Aug 2025, 08:36
Official
Hi Tasneem. Thank you for bringing this to our attention, and we sincerely apologize for the experience you had.
We understand how frustrating and inconvenient this must be, especially when you urgently need internet service. While Anathi is a new team member, it is our responsibility to ensure all agents are fully supported and guided to provide accurate information at all times. We will use this as a learning opportunity to improve.
Regarding your refund, we understand the urgency. Our standard processing time is up to 5 business days, but we’ve escalated your case to our finance team with a request to expedite the process.