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Phelelo M
1 reviews | Active since Dec 2024
11 Dec 2024, 20:34
Bad experience
Last week Thursday I lost connection to my wifi. I called every single day since and no one has came to fix the issue. They were supposed to come today for maintenance I even let off work to be at home for their arrival but no one came. It saddens me to leave this review because the have the best deals ever but their services are one of the worst.
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Replies (1)
TooMuchWifi's replyOfficial
12 Dec 2024, 10:24Hi Phelelo
Thank you for reaching out to us, we understand your frustration, and I sincerely apologize for the delay and poor service delivery. It’s disappointing when expectations aren't met, especially after you’ve made the commitment. We truly appreciate your patience and feedback, and we will make sure to pass it on to the relevant team so we can improve to ensure your maintenance is done in time. Thank you for taking our call.
Thank you for reaching out to us, we understand your frustration, and I sincerely apologize for the delay and poor service delivery. It’s disappointing when expectations aren't met, especially after you’ve made the commitment. We truly appreciate your patience and feedback, and we will make sure to pass it on to the relevant team so we can improve to ensure your maintenance is done in time. Thank you for taking our call.
TooMuchWifi's reply12 Dec 2024, 10:24
Official
Hi Phelelo
Thank you for reaching out to us, we understand your frustration, and I sincerely apologize for the delay and poor service delivery. It’s disappointing when expectations aren't met, especially after you’ve made the commitment. We truly appreciate your patience and feedback, and we will make sure to pass it on to the relevant team so we can improve to ensure your maintenance is done in time. Thank you for taking our call.
Thank you for reaching out to us, we understand your frustration, and I sincerely apologize for the delay and poor service delivery. It’s disappointing when expectations aren't met, especially after you’ve made the commitment. We truly appreciate your patience and feedback, and we will make sure to pass it on to the relevant team so we can improve to ensure your maintenance is done in time. Thank you for taking our call.