NK
Nompumezo K
1 reviews | Active since Jan 2025
30 Dec 2025, 23:36
BAD CUSTOMER SERVICE WITHIN THEIR CUSTOMER CARE TEAM AND BIG ****S
Hi I requested a refund for my installation fee as they never come to my house to install,now they said on emails they will refund but since then no response from them n no money in,Poor service
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TooMuchWifi's replyOfficial
31 Dec 2025, 14:32Hi, Asisipho
Thank you for reaching out once again. Indeed, on the 29th of December, your refund ticket was logged. Please be advised that our refund process works as follows:
Once you submit your bank details, a ticket is created and escalated to our Customer Accounts team. They will then process the refund request.
After the refund is captured and approved, it typically takes up to 5 business days to reflect in your account. We hope this answers your question.
Connecting iKasi to the world
TooMuchWifi
Thank you for reaching out once again. Indeed, on the 29th of December, your refund ticket was logged. Please be advised that our refund process works as follows:
Once you submit your bank details, a ticket is created and escalated to our Customer Accounts team. They will then process the refund request.
After the refund is captured and approved, it typically takes up to 5 business days to reflect in your account. We hope this answers your question.
Connecting iKasi to the world
TooMuchWifi
TooMuchWifi's reply31 Dec 2025, 14:32
Official
Hi, Asisipho
Thank you for reaching out once again. Indeed, on the 29th of December, your refund ticket was logged. Please be advised that our refund process works as follows:
Once you submit your bank details, a ticket is created and escalated to our Customer Accounts team. They will then process the refund request.
After the refund is captured and approved, it typically takes up to 5 business days to reflect in your account. We hope this answers your question.
Connecting iKasi to the world
TooMuchWifi
Thank you for reaching out once again. Indeed, on the 29th of December, your refund ticket was logged. Please be advised that our refund process works as follows:
Once you submit your bank details, a ticket is created and escalated to our Customer Accounts team. They will then process the refund request.
After the refund is captured and approved, it typically takes up to 5 business days to reflect in your account. We hope this answers your question.
Connecting iKasi to the world
TooMuchWifi