Bad customer service!

I requested and paid for WiFi installation at Khayelitsha from TooMuchWifi on the 30/04/2025 and was sent a schedule for installation on 04/05/25 for me to either confirm or reschedule. When I tried to confirm, the WhatsApp link sent wasn’t working stating “Invalid reference”. I requested support on the same day, Sunday, but never received any response. I called Monday the 050/05/25 and was told that my installation would be rescheduled, which was not in our agreement, and the rescheduled date was today, 06/05/25. However, I’m disappointed to say that the WiFi is still not installed at 19:00 PM, which is obvious that it won’t be installed today as they close at 17:00 PM. No communication was made to me, and when I called the call centre I was told that no communication was updated on my account by the technicians who do the installs. I’m now just waiting for an install I paid and scheduled for long ago, but I now don’t even know when it’ll ever be done. I’m so disappointed by this service and the disregarding and unhelpful customer service that the company has. The customer service couldn’t even call the technicians to find out on what is going on, I’m just told to wait. I’d definitely give TooMuchWifi zero stars if it was possible!!!