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xola M
1 reviews | Active since Mar 2025
17 Apr 2025, 08:46
Bad customer service
This is second time in 2 years that i have the same experience with Too much Wi-Fi- first time i paid full installation amount and waited for installation for a whole month and a half until i cancelled everything and requested a refund- second time trying again i paid this time on the 25 March for installation and i was told waiting period is 7-10 working days and now its more than 15 days, a lady i spoke with saturday told me to wait for sms and dropped the call before i could explain anything to her....i couldnt even give an alternative contact number since i work in a call centre and cant take calls during working hours..... I am very dissapointed with the service i told want to lie.... response is very quick when they want you to take the packages but as soon as you pay no one bothers to contact you you will be up and down in the whatsapp with no resolution
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Replies (5)0
Replies (5)
TooMuchWifi's replyOfficial
17 Apr 2025, 09:07Good day Xolani
Thank you for taking the time to share your experience with us, and we want to sincerely apologize for the inconvenience and frustration you've faced not just once, but twice.
It’s incredibly disappointing to hear that you've had to deal with repeated delays and lack of communication, especially after making payment and trusting us to deliver on time. This is not the level of service we aim to provide, and we completely understand your frustration.
We would like to urgently look into this matter for you. Could you please confirm your registered TooMuchWifi number and provide the address linked to your order? We will escalate this to the relevant team to ensure that your case is prioritized and followed up properly.
Also, thank you for letting us know about your availability what is the best time to contact you ? that would be the only way to resolve this or provide us with a alternative number which we can contact instead of calling you will you at work.
Again, we truly apologize for the inconvenience caused, and we appreciate your patience as we work to resolve this as quickly as possible.
TooMuchWifi's reply17 Apr 2025, 09:07
Official
Good day Xolani
Thank you for taking the time to share your experience with us, and we want to sincerely apologize for the inconvenience and frustration you've faced not just once, but twice.
It’s incredibly disappointing to hear that you've had to deal with repeated delays and lack of communication, especially after making payment and trusting us to deliver on time. This is not the level of service we aim to provide, and we completely understand your frustration.
We would like to urgently look into this matter for you. Could you please confirm your registered TooMuchWifi number and provide the address linked to your order? We will escalate this to the relevant team to ensure that your case is prioritized and followed up properly.
Also, thank you for letting us know about your availability what is the best time to contact you ? that would be the only way to resolve this or provide us with a alternative number which we can contact instead of calling you will you at work.
Again, we truly apologize for the inconvenience caused, and we appreciate your patience as we work to resolve this as quickly as possible.
TooMuchWifi's replyOfficial
17 Apr 2025, 11:21Hi Xolani, when are you available for the installation we have a space tomorrow the 18th April 2025 will be available ? will you provide us with your Full home address, house number, street name and area the sales's representative that created your profile did not add you address hence your installation keeps being rescheduled.
Than when you get home tonight may you please please send us your location pin as well via WhatsApp.
Than when you get home tonight may you please please send us your location pin as well via WhatsApp.
TooMuchWifi's reply17 Apr 2025, 11:21
Official
Hi Xolani, when are you available for the installation we have a space tomorrow the 18th April 2025 will be available ? will you provide us with your Full home address, house number, street name and area the sales's representative that created your profile did not add you address hence your installation keeps being rescheduled.
Than when you get home tonight may you please please send us your location pin as well via WhatsApp.
Than when you get home tonight may you please please send us your location pin as well via WhatsApp.
TooMuchWifi's replyOfficial
17 Apr 2025, 14:39Hi Xola, thank you for confirming your address we have edited your profile. Yes please send your location pin via WhatsApp.
TooMuchWifi's reply17 Apr 2025, 14:39
Official
Hi Xola, thank you for confirming your address we have edited your profile. Yes please send your location pin via WhatsApp.
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xola M's updateReviewer Update
18 Apr 2025, 14:31Good day I just came back today to say thank you for sorting out my issue...my installation was done today and you sent very friendly technician who called when they were on the way asked for a live location and when they got here they did and explained everything effeciently.....thank you so much I look forward to using Toomuchwifi 😊
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xola M's update18 Apr 2025, 14:31
Reviewer Update
Good day I just came back today to say thank you for sorting out my issue...my installation was done today and you sent very friendly technician who called when they were on the way asked for a live location and when they got here they did and explained everything effeciently.....thank you so much I look forward to using Toomuchwifi 😊
TooMuchWifi's replyOfficial
18 Apr 2025, 15:21Thank you for the update and enjoy your connection.
TooMuchWifi's reply18 Apr 2025, 15:21
Official
Thank you for the update and enjoy your connection.