BAD BAD SERVICE FROM THIS PLACE

I am extremely disappointed with the service we have received. We paid for WiFi installation on 28 August 2025, and it is now 7 October 2025, yet the installation has still not been completed. I have had to follow up multiple times, and despite calling yesterday to express my dissatisfaction and request a call from someone in charge, I have yet to receive a response from Nathan or any senior staff member.

We received a WhatsApp message scheduling the installation for Wednesday, 9 October, without confirming our availability. I called again today and clearly stated that I require the installation today or a full refund. This delay has caused significant inconvenience: I have had to purchase mobile data to work from home and complete my online studies, and my husband took a day off work for a previously scheduled installation on 1 October, which never occurred and was not communicated.

I have requested a senior manager—either Lindin or supervisor Tabisa—to call me back. I expect immediate action to resolve this issue. I urge Mfanelo S. to ensure the WiFi is installed by the end of today, 7 October 2025, to prevent any further inconvenience.

This level of service is unacceptable, and I hope the company will take the necessary steps to address this matter urgently.