LS
Lusanda S

1 reviews | Active since Jan 2026

03 Feb 2026, 12:25

Angry

The service is just poor from this Company really they provided feedback that I need to pay R65 after I did not get a full month service then went on WhatsApp and sent messages to ask why as I should be compensated a full month service as they network was not working after installation now that the agents finally come and said they fixed the issue which am not sure of the has not even no call, message to ask Ms Silo are you sorted which makes no sense cz how are you closing ticket if you have not full resolution customers issue? It is really pathetic how you call your service a township service and making life easy for us but we end coming here all the time and the is No in-house service at all or follow up.

0
Replies (4)
TooMuchWifi
TooMuchWifi's reply03 Feb 2026, 12:56
Official
Hi Lusanjda, 

Trust that you are well. Thank you for reaching out, we are sorry that the treatment you had received wasn't the best to your ability. 
We are trying to call you to understand your situation better. You are currently a hotspot customer due to not paying the monthly package. Please advise on when to contact you. 

We have left you a message via voicemail.

Connecting iKasi to the World,
TooMuchWifi. 

LS
Lusanda S's update03 Feb 2026, 15:07
Reviewer Update
Can I get a callback at 4:30 as I need to understand what is so difficult cz you can see from your system I had no connection and I paid from a full month service which I did not get due to your product not working so it is only far to have a full month as compensation and I start paying from March month fee if the will be connected.
LS
Lusanda S's update03 Feb 2026, 16:43
Reviewer Update
No call was received from you on the time above can you please call me back at 19:00 or tomorrow at 9:30 am.
TooMuchWifi
TooMuchWifi's reply10 Feb 2026, 08:31
Official
Hi Lusanda, 

Was your query resolved?

Connecting iKasi to the World,
TooMuchWifi.