Based on recent customer reviews, Timberland South Africa is drawing heavy criticism for product durability and after-sales handling. Shoppers describe boots and sneakers peeling, tearing or losing heels within weeks, then being turned away on warranty or wear-and-tear grounds. Refunds and online exchanges reportedly stall for weeks or months, with unanswered emails, unreturned calls and dead phone lines. Store encounters at Eastgate, Woodmead, Clearwater, Atterbury and Mall of the South include claims of rude managers and security being called. One shopper praised an online consultant who fixed delivery details and gave consistent updates.
Replied to 36% of negative reviews
Reply time on negative reviews: 57h 46m
TrustIndex
2.6
Reply Time
57h 46m
NPS Score
-100
Recommended: Unlikely
Replied to 36% of negative reviews
Reply time on negative reviews: 57h 46m
Nov '25 - Oct '26
Frequently Asked Questions About Timberland
What do customers say about Timberland?
Based on recent customer reviews, Timberland South Africa is drawing heavy criticism for product durability and after-sales handling. Shoppers describe boots and sneakers peeling, tearing or losing heels within weeks, then being turned away on warranty or wear-and-tear grounds. Refunds and online exchanges reportedly stall for weeks or months, with unanswered emails, unreturned calls and dead phone lines. Store encounters at Eastgate, Woodmead, Clearwater, Atterbury and Mall of the South include claims of rude managers and security being called. One shopper praised an online consultant who fixed delivery details and gave consistent updates.
Is Timberland trustworthy?
Timberland has a TrustIndex of 2.6 out of 10 on Hellopeter, based on 16 reviews in the last 12 months. They reply to 36% of negative reviews, typically within 57 hours 46 min. Hellopeter has tracked Timberland across 128 total reviews. How is the TrustIndex calculated? →
Recent reviews (16)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2025
Great service ‼️❤️
Good service all the time ❤️😍😍Products are very fentastic and the store is very welcoming
1 reviews | Active since Sept 2025
Great service ‼️❤️
Good service all the time ❤️😍😍Products are very fentastic and the store is very welcoming
1 reviews | Active since Sept 2026
Assistant rudeness
The female assistant was very rude , she didn’t wanna help me because I wasn’t wearing like I can afford the timbs. I felt belittled and she was even chasing me away from the store . Atleast the male assistant came and help me he was so kind and I was able to purchase my boots. What I would like to say is that don’t judge a person by their appearance.
1 reviews | Active since Sept 2026
Assistant rudeness
The female assistant was very rude , she didn’t wanna help me because I wasn’t wearing like I can afford the timbs. I felt belittled and she was even chasing me away from the store . Atleast the male assistant came and help me he was so kind and I was able to purchase my boots. What I would like to say is that don’t judge a person by their appearance.
1 reviews | Active since Aug 2026
Very disappointed and humiliating experience at timberland mall of the south.
Very disappointed and humiliating experience at timberland mall of the south. Today I had a very unpleasant experience at timberland mall of the south. Ifelt that I was treated like a ***** simply because of my appearance.the lady from timberland was rude to me ,and the situation became even worse when I was followed and chased by a security guard at the mall.
1 reviews | Active since Aug 2026
Very disappointed and humiliating experience at timberland mall of the south.
Very disappointed and humiliating experience at timberland mall of the south. Today I had a very unpleasant experience at timberland mall of the south. Ifelt that I was treated like a ***** simply because of my appearance.the lady from timberland was rude to me ,and the situation became even worse when I was followed and chased by a security guard at the mall.
1 reviews | Active since Aug 2019
Timberland online service poor
I bought Timberland ladies sneaker via Happy Pay size was big requested size change and colour change which was agreed to the sneakers where collected on the 22nd July till today theres no communication,wrote 2 emails doing follow up still nothing, twice in the morning the consultant promised to call back and give feedback from 1pm still nothing I called again at 15:30 phone rang to no availe im so disappointed with the service Order #Tim-309674
1 reviews | Active since Aug 2019
Timberland online service poor
I bought Timberland ladies sneaker via Happy Pay size was big requested size change and colour change which was agreed to the sneakers where collected on the 22nd July till today theres no communication,wrote 2 emails doing follow up still nothing, twice in the morning the consultant promised to call back and give feedback from 1pm still nothing I called again at 15:30 phone rang to no availe im so disappointed with the service Order #Tim-309674
1 reviews | Active since Jul 2026
Poor quality
Bought two pairs from Timberland and both pairs have defects which means they it’s poor quality. I took both pairs to the branch to show them the damage on the shoes and we were promised to be called back and no one called. Two weeks later I then called head office to let them know that we are still waiting for the branch to call back and give us feedback regarding the poor quality of the shoes. The branch only called us after head office called them. The lady at the branch told me that Timberland won’t help me because it’s past 6 month. I explained to her that it’s not a shoe that I wear daily hence 6 months has passed. I’m a very disappointed with Timber and after paying lots of month for the shoes.
1 reviews | Active since Jul 2026
Poor quality
Bought two pairs from Timberland and both pairs have defects which means they it’s poor quality. I took both pairs to the branch to show them the damage on the shoes and we were promised to be called back and no one called. Two weeks later I then called head office to let them know that we are still waiting for the branch to call back and give us feedback regarding the poor quality of the shoes. The branch only called us after head office called them. The lady at the branch told me that Timberland won’t help me because it’s past 6 month. I explained to her that it’s not a shoe that I wear daily hence 6 months has passed. I’m a very disappointed with Timber and after paying lots of month for the shoes.
1 reviews | Active since Jun 2026
Timberland
Very disgusting they should change their brands name i bought 2 pairs of timberlands boots in march for eid the 1 pair broke withing 3 weeks i took back their response to me was its wear and tear and that the shoes wasnt used for its purpose and refusing to fix the shoe and declined a refund so far i have bought from them a few pairs of boots 1st time i return a pair so what they basically telling me is that their quality isnt what they advertising and that i paid a arm and leg to pay more for the shoes to be fixed im sorry but not goin to leave it like this so im doing this now so that the proper ppl can speak to me and come up with a solution
1 reviews | Active since Jun 2026
Timberland
Very disgusting they should change their brands name i bought 2 pairs of timberlands boots in march for eid the 1 pair broke withing 3 weeks i took back their response to me was its wear and tear and that the shoes wasnt used for its purpose and refusing to fix the shoe and declined a refund so far i have bought from them a few pairs of boots 1st time i return a pair so what they basically telling me is that their quality isnt what they advertising and that i paid a arm and leg to pay more for the shoes to be fixed im sorry but not goin to leave it like this so im doing this now so that the proper ppl can speak to me and come up with a solution
1 reviews | Active since Jun 2026
Bad Customer Service Experience
I had a very bad experience at this store as a customer who has been buying from Timberland for w couple of years now. I used to love their shoes but the recent experience at Eastgate changed everything. I had a complaint with a shoe that I bought on the 8th of May 2026 and I brought it back on the 14th May 2026 due to it not being of the quality that I am used to from Timberland. I was not happy with the response and I went back to the store to meet up with Olivia who is said to be the operations manager. She was so rude & dismissive to a point that she led a floor stuff member to be rude in return. I was so disappointed with both their behaviour and I attempted to take a video of them being rude & the stuff member who was with Olivia started being violent and physical. I then retaliated in self defence and asked Olivia if this is the behaviour and customer service she encourages her stuff to hive customers then she said it’s none of my business then she called security for me. The security came and luckily he was fair and listened to what each party had to say. Olivia insisted that I was the one being chaotic since I refused to accept the 20% off next purchase discount that she was offering me. I then asked her to show the CCTV footage to security since she’s claiming I was chaotic and she said the CCTV was not working and she couldn’t show it to us. I then asked her to draft an email to the head office detailing the incident which she said she did but couldn’t Cc me on an internal email. I then left the store and proceeded to lay a complaint with Eastgate Shopping Center & Consumer Goods & Services Ombuds. I am also planning to open a case of assault for the stuff that raised her hand on me.
1 reviews | Active since Jun 2026
Bad Customer Service Experience
I had a very bad experience at this store as a customer who has been buying from Timberland for w couple of years now. I used to love their shoes but the recent experience at Eastgate changed everything. I had a complaint with a shoe that I bought on the 8th of May 2026 and I brought it back on the 14th May 2026 due to it not being of the quality that I am used to from Timberland. I was not happy with the response and I went back to the store to meet up with Olivia who is said to be the operations manager. She was so rude & dismissive to a point that she led a floor stuff member to be rude in return. I was so disappointed with both their behaviour and I attempted to take a video of them being rude & the stuff member who was with Olivia started being violent and physical. I then retaliated in self defence and asked Olivia if this is the behaviour and customer service she encourages her stuff to hive customers then she said it’s none of my business then she called security for me. The security came and luckily he was fair and listened to what each party had to say. Olivia insisted that I was the one being chaotic since I refused to accept the 20% off next purchase discount that she was offering me. I then asked her to show the CCTV footage to security since she’s claiming I was chaotic and she said the CCTV was not working and she couldn’t show it to us. I then asked her to draft an email to the head office detailing the incident which she said she did but couldn’t Cc me on an internal email. I then left the store and proceeded to lay a complaint with Eastgate Shopping Center & Consumer Goods & Services Ombuds. I am also planning to open a case of assault for the stuff that raised her hand on me.