Based on recent customer reviews, Tile Africa delivers a sharply divided experience that hinges largely on individual branch staff. Shoppers repeatedly praise named consultants at Greenstone, Woodmead, Centurion and Randburg for patient tile selection advice, strong product knowledge, sharing direct contact numbers and following up after delivery. Negative feedback centres on incorrect tiles supplied, disputed pricing and VAT added to quotes, a refused tap warranty claim, and late or incomplete deliveries at Umhlanga. Management handling of escalated complaints stands out as the weakest link.
Replied to 80% of negative reviews
Reply time on negative reviews: 41h 32m
TrustIndex
5.1
Reply Time
24h 43m
NPS Score
-34
Recommended: Unlikely
Replied to 80% of negative reviews
Reply time on negative reviews: 41h 32m
Nov '25 - Oct '26
Frequently Asked Questions About Tile Africa
What do customers say about Tile Africa?
Based on recent customer reviews, Tile Africa delivers a sharply divided experience that hinges largely on individual branch staff. Shoppers repeatedly praise named consultants at Greenstone, Woodmead, Centurion and Randburg for patient tile selection advice, strong product knowledge, sharing direct contact numbers and following up after delivery. Negative feedback centres on incorrect tiles supplied, disputed pricing and VAT added to quotes, a refused tap warranty claim, and late or incomplete deliveries at Umhlanga. Management handling of escalated complaints stands out as the weakest link.
Is Tile Africa trustworthy?
Tile Africa has a TrustIndex of 5.1 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. They reply to 80% of negative reviews, typically within 41 hours 32 min. Hellopeter has tracked Tile Africa across 153 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2025
Great service Luzanne Davids !!!!! from Tile Africa Greenstone
Luzanne Davids at Tile Africa Greenstone gave me 10/10 service,She was so welcoming and took her time to understand exactly what we needed for our project.Her advice was spot on and she helped us pick tiles that we absolutely love. You can tell she really knows her products and genuinely cares about her customers. We appreciate how patient and friendly she was throughout. No pressure, just great help and good vibes. Thank you Luzanne,you are such a great asset to Tile Africa.Big up!!!!!
1 reviews | Active since Aug 2025
Great service Luzanne Davids !!!!! from Tile Africa Greenstone
Luzanne Davids at Tile Africa Greenstone gave me 10/10 service,She was so welcoming and took her time to understand exactly what we needed for our project.Her advice was spot on and she helped us pick tiles that we absolutely love. You can tell she really knows her products and genuinely cares about her customers. We appreciate how patient and friendly she was throughout. No pressure, just great help and good vibes. Thank you Luzanne,you are such a great asset to Tile Africa.Big up!!!!!
1 reviews | Active since Jun 2026
Best service from Sheryn Mtlala
Sheryn Mtlala's was amazing ! She was patient and so so helpful whilst assisting me. . She directed me to all the products I was looking for and made my choice of prodycts that much easier. She readily provided me with her contact number which made communication a breeze when I needed to inform her that dispatch had given me the wrong tile. She went further, and ensured that I received the correct sample tile the next morning without me having to coax or convince her that the mistake was on their side and not mine. Her exemplary service is what prompted me to go back the next week and purchase more products from the Woodmead branch. I highly recommend looking for Sheryn when visiting Tile Africa Woodmead. She is an asset to the store .
1 reviews | Active since Jun 2026
Best service from Sheryn Mtlala
Sheryn Mtlala's was amazing ! She was patient and so so helpful whilst assisting me. . She directed me to all the products I was looking for and made my choice of prodycts that much easier. She readily provided me with her contact number which made communication a breeze when I needed to inform her that dispatch had given me the wrong tile. She went further, and ensured that I received the correct sample tile the next morning without me having to coax or convince her that the mistake was on their side and not mine. Her exemplary service is what prompted me to go back the next week and purchase more products from the Woodmead branch. I highly recommend looking for Sheryn when visiting Tile Africa Woodmead. She is an asset to the store .
1 reviews | Active since Nov 2023
The inconvenience
It is an understatement to express my disappointment with Tile Africa Pietermaritzburg's actions. The tiles that I purchased and paid for were not the ones that I received. which resulted in significant inconvenience for me considering the distance.
1 reviews | Active since Nov 2023
The inconvenience
It is an understatement to express my disappointment with Tile Africa Pietermaritzburg's actions. The tiles that I purchased and paid for were not the ones that I received. which resulted in significant inconvenience for me considering the distance.
1 reviews | Active since Nov 2025
Thankful and spoiled with overflowing smiles thank you so much
I had such a wonderful experience at Tile Africa. The service I received from Hazel from Tile Africa in Centurion on the 12 May 2026 was friendly, professional, and genuinely helpful from start to finish. She went above and beyond to assist me, answered all my questions with patience, and made the whole experience stress-free and enjoyable. It’s rare to find such excellent customer service these days, and I truly appreciate the care and effort she put into helping me. Thank you again for the outstanding service!
1 reviews | Active since Nov 2025
Thankful and spoiled with overflowing smiles thank you so much
I had such a wonderful experience at Tile Africa. The service I received from Hazel from Tile Africa in Centurion on the 12 May 2026 was friendly, professional, and genuinely helpful from start to finish. She went above and beyond to assist me, answered all my questions with patience, and made the whole experience stress-free and enjoyable. It’s rare to find such excellent customer service these days, and I truly appreciate the care and effort she put into helping me. Thank you again for the outstanding service!
1 reviews | Active since Jul 2020
Exceptional service!
Steven Tsholongo was an absolute gem! From start to finish, he guided me through selecting tiles and accessories for my house and bathroom renovation with genuine knowledge and practical advice. Renovating is stressful enough so it makes such a difference when your salesperson truly cares. We exchanged numbers and he kept me in the loop the whole time through arranging delivery and he even followed up after delivery to make sure I was happy. That kind of service is rare. Thank you, Steven — you've earned a customer for life! 🙌
1 reviews | Active since Jul 2020
Exceptional service!
Steven Tsholongo was an absolute gem! From start to finish, he guided me through selecting tiles and accessories for my house and bathroom renovation with genuine knowledge and practical advice. Renovating is stressful enough so it makes such a difference when your salesperson truly cares. We exchanged numbers and he kept me in the loop the whole time through arranging delivery and he even followed up after delivery to make sure I was happy. That kind of service is rare. Thank you, Steven — you've earned a customer for life! 🙌
1 reviews | Active since Nov 2022
WE WONT TREAT THIS CLIENT FAIRLY AT TILE AFRICA SPRINGFIELD
I am formally raising a complaint regarding my recent purchase of bathroom fixtures. *ZAMATHULI PEARL was the salesperson* At the time of sale, I was quoted prices that I reasonably understood to be final, and I was led to believe that I was receiving a meaningful discount as I was told numerous times a discount is provided. Initial quote versus quotes printed subsequently reflected different amounts -lower - I even expressed appreciation to the staff for the discounted pricing and made it clear that I was proceeding with certain purchases specifically because of this discount. At no point did any staff member correct my understanding or inform me that VAT would still be added to the quoted prices, or that the discount was not as represented. The final amount charged was therefore significantly higher than what I had reasonably understood and agreed to. I made purchasing decisions based on incorrect and uncorrected information about pricing and discounts. This is exactly what the Consumer Protection Act is designed to protect against, Tile Africa should not be promoting such by their employees. In addition, I was informed that the bath mixer and handheld shower that I wanted were not available on sale even though it was clearly advertised with a red pricing in the store(I have the picture to confirm), and I was directed to an alternative and was told i will not get the ADVERTISED priced - EVEN AFTER ASKING WHY IS THE SALE PRICE THEN NOT REMOVED. . I have discussed with the store manager and found this information was not accurate, I should have been allowed to purchase the item of my choice and it was indeed on sale. These factors together resulted in me being misled during the sales process. Had I been given clear and accurate information regarding pricing, VAT, and product availability, I would not have proceeded with this purchase in the same way. Given that the items are already in the process of being installed( in particular the bath mixer which I did not want but was **** to and then purchased), I am unfortunately not able to return them, which would have been the first prize as this entire experience has been appalling to say the least, I feel that we have been totally ****med. Added to this is that I planned on purchasing most of my fixtures at MACDALE which has better and cheaper prices however your salesperson offered me lower prices and printed the quotes with prices without VAT which made the items appear cheaper on the quote as she knew i was not going to take the price as marked on the shelf. I am requesting reasonable compensation to reflect the misleading pricing and sales conduct and even having Zama refuse adding the actual product I wanted to quote that won't go with the style I am choosing. If we are unable to resolve this matter, I will escalate the complaint to the National Consumer Commission. The salesperson limited my options unfairly. Steered and pressured me by using incorrect information. This is false and misleading representations, a classic bait-and-switch tactic. Which is a completely unfair sales practice. This was raised with Neville at the store subsequently advised there is nothing that can be done - not advising staff retraining discussion or client etiquette will be done given the seriousness of the matter. The CPP and treating clients fairly was created exactly to protect people against this kind of blatant behavior as it becoming more clear people need to be pedantic and triple check prior to paying and taking their items. I would prefer to resolve this amicably and hence look forward to your response.
1 reviews | Active since Nov 2022
WE WONT TREAT THIS CLIENT FAIRLY AT TILE AFRICA SPRINGFIELD
I am formally raising a complaint regarding my recent purchase of bathroom fixtures. *ZAMATHULI PEARL was the salesperson* At the time of sale, I was quoted prices that I reasonably understood to be final, and I was led to believe that I was receiving a meaningful discount as I was told numerous times a discount is provided. Initial quote versus quotes printed subsequently reflected different amounts -lower - I even expressed appreciation to the staff for the discounted pricing and made it clear that I was proceeding with certain purchases specifically because of this discount. At no point did any staff member correct my understanding or inform me that VAT would still be added to the quoted prices, or that the discount was not as represented. The final amount charged was therefore significantly higher than what I had reasonably understood and agreed to. I made purchasing decisions based on incorrect and uncorrected information about pricing and discounts. This is exactly what the Consumer Protection Act is designed to protect against, Tile Africa should not be promoting such by their employees. In addition, I was informed that the bath mixer and handheld shower that I wanted were not available on sale even though it was clearly advertised with a red pricing in the store(I have the picture to confirm), and I was directed to an alternative and was told i will not get the ADVERTISED priced - EVEN AFTER ASKING WHY IS THE SALE PRICE THEN NOT REMOVED. . I have discussed with the store manager and found this information was not accurate, I should have been allowed to purchase the item of my choice and it was indeed on sale. These factors together resulted in me being misled during the sales process. Had I been given clear and accurate information regarding pricing, VAT, and product availability, I would not have proceeded with this purchase in the same way. Given that the items are already in the process of being installed( in particular the bath mixer which I did not want but was **** to and then purchased), I am unfortunately not able to return them, which would have been the first prize as this entire experience has been appalling to say the least, I feel that we have been totally ****med. Added to this is that I planned on purchasing most of my fixtures at MACDALE which has better and cheaper prices however your salesperson offered me lower prices and printed the quotes with prices without VAT which made the items appear cheaper on the quote as she knew i was not going to take the price as marked on the shelf. I am requesting reasonable compensation to reflect the misleading pricing and sales conduct and even having Zama refuse adding the actual product I wanted to quote that won't go with the style I am choosing. If we are unable to resolve this matter, I will escalate the complaint to the National Consumer Commission. The salesperson limited my options unfairly. Steered and pressured me by using incorrect information. This is false and misleading representations, a classic bait-and-switch tactic. Which is a completely unfair sales practice. This was raised with Neville at the store subsequently advised there is nothing that can be done - not advising staff retraining discussion or client etiquette will be done given the seriousness of the matter. The CPP and treating clients fairly was created exactly to protect people against this kind of blatant behavior as it becoming more clear people need to be pedantic and triple check prior to paying and taking their items. I would prefer to resolve this amicably and hence look forward to your response.
1 reviews | Active since Sept 2016
Tile Concern resolved
Following the concerns I raised relating to the tiles I purchased from Tile Africa, I am pleased to confirm that the concerns have been addressed and resolved to the mutual satisfaction of the parties .
1 reviews | Active since Sept 2016
Tile Concern resolved
Following the concerns I raised relating to the tiles I purchased from Tile Africa, I am pleased to confirm that the concerns have been addressed and resolved to the mutual satisfaction of the parties .
1 reviews | Active since Oct 2021
Tile Africa 12 year's warranty Verona Tap Issue faulty
I am disappointed with the service I received at Tile Africa. I purchased Verona taps on sale as a budget option for my bachelor units, but unfortunately, one tap failed during installation on 01 March 2026, spraying water. I returned it to the store on 02 March 2026, and was told they could not assist because my plumber used putty. I explained that the tap failed and the plumber was only trying to fix it. The sales assistant took the tap to the manager, he then returned it saying nothing could be done. Due to this experience, I had to refund the third tap to avoid further issues. The tap comes with a 12-month warranty, so I do not understand why an exchange, repair, or proper resolution was refused. I kindly request that this issue be addressed promptly. Please advise how Tile Africa can resolve this matter, whether by replacement, repair, or refund.
1 reviews | Active since Oct 2021
Tile Africa 12 year's warranty Verona Tap Issue faulty
I am disappointed with the service I received at Tile Africa. I purchased Verona taps on sale as a budget option for my bachelor units, but unfortunately, one tap failed during installation on 01 March 2026, spraying water. I returned it to the store on 02 March 2026, and was told they could not assist because my plumber used putty. I explained that the tap failed and the plumber was only trying to fix it. The sales assistant took the tap to the manager, he then returned it saying nothing could be done. Due to this experience, I had to refund the third tap to avoid further issues. The tap comes with a 12-month warranty, so I do not understand why an exchange, repair, or proper resolution was refused. I kindly request that this issue be addressed promptly. Please advise how Tile Africa can resolve this matter, whether by replacement, repair, or refund.