LM
Londiwe M
1 reviews | Active since Nov 2023
26 May 2026, 15:10
The inconvenience
It is an understatement to express my disappointment with Tile Africa Pietermaritzburg's actions. The tiles that I purchased and paid for were not the ones that I received. which resulted in significant inconvenience for me considering the distance.
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Tile Africa's replyOfficial
26 May 2026, 16:38Dear Londiwe,
We sincerely apologise for the inconvenience and disappointment caused by this experience. This is certainly not the level of service we aim to deliver at Tile Africa.
Please be assured that we are taking this matter seriously and are currently investigating what went wrong at our Pietermaritzburg branch. A member of our team will be in contact with you directly to discuss the issue and work towards a suitable resolution.
Thank you for bringing this to our attention and for your patience while we address it.
Kind regards,
Team Tile Africa
Kind regards,
Team Tile Africa
Tile Africa's reply26 May 2026, 16:38
Official
Dear Londiwe,
We sincerely apologise for the inconvenience and disappointment caused by this experience. This is certainly not the level of service we aim to deliver at Tile Africa.
Please be assured that we are taking this matter seriously and are currently investigating what went wrong at our Pietermaritzburg branch. A member of our team will be in contact with you directly to discuss the issue and work towards a suitable resolution.
Thank you for bringing this to our attention and for your patience while we address it.
Kind regards,
Team Tile Africa
Kind regards,
Team Tile Africa