Based on recent customer reviews, Ticketmaster South Africa is drawing consistent frustration from event-goers. Complaints centre on refused or delayed refunds for cancelled events such as Calabash SA, seats being reassigned to worse rows for Disney on Ice and Pretty Woman, and rigid no-exchange rules that ignore illness or bereavement. Many buyers report login and password reset failures, crashing apps, and mobile-only entry rules that exclude those without smartphones. The absence of a working phone line, with queries met by automated replies, leaves ticket holders feeling stranded and ignored.
TrustIndex
1.7
NPS Score
-90
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About Ticketmaster
What do customers say about Ticketmaster?
Based on recent customer reviews, Ticketmaster South Africa is drawing consistent frustration from event-goers. Complaints centre on refused or delayed refunds for cancelled events such as Calabash SA, seats being reassigned to worse rows for Disney on Ice and Pretty Woman, and rigid no-exchange rules that ignore illness or bereavement. Many buyers report login and password reset failures, crashing apps, and mobile-only entry rules that exclude those without smartphones. The absence of a working phone line, with queries met by automated replies, leaves ticket holders feeling stranded and ignored.
Is Ticketmaster trustworthy?
Ticketmaster has a TrustIndex of 1.7 out of 10 on Hellopeter, based on 26 reviews in the last 12 months. Hellopeter has tracked Ticketmaster across 189 total reviews. How is the TrustIndex calculated? →
Recent reviews (26)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2025
Ticketmaster is a joke really! Refund me my money for Cancelled Jill Scott show
Jill Scott refund took long and they charged me international bank charge and the money didn't go thru. Previous refund was made to same bank account before. Then I had to submit for manual process I must wait 14 days…I already waited 20 days. ******* where is my money???
1 reviews | Active since Apr 2025
Ticketmaster is a joke really! Refund me my money for Cancelled Jill Scott show
Jill Scott refund took long and they charged me international bank charge and the money didn't go thru. Previous refund was made to same bank account before. Then I had to submit for manual process I must wait 14 days…I already waited 20 days. ******* where is my money???
1 reviews | Active since Apr 2019
TICKET REQUIREMENTS INTO STADIUMS BY SA RUGBY
I'm an old timer. Now I have to download an app on my phone to get my ticket to go to the game tonight. Struggling. What will happen if I don't come right? Will I be refused entry? What if I don't have a smartphone? Or a cellphone for that matter?
1 reviews | Active since Apr 2019
TICKET REQUIREMENTS INTO STADIUMS BY SA RUGBY
I'm an old timer. Now I have to download an app on my phone to get my ticket to go to the game tonight. Struggling. What will happen if I don't come right? Will I be refused entry? What if I don't have a smartphone? Or a cellphone for that matter?
1 reviews | Active since Dec 2018
Paid R550 to be seated at a seat that costed R250. ******.
Went for the disney on ice Durban show on Friday. Paid R550 each for the tickets however they seated us so far behind at a seat that coated R250. In this economy what they have done is really unacceptable. not just to me but many other people aswell
1 reviews | Active since Dec 2018
Paid R550 to be seated at a seat that costed R250. ******.
Went for the disney on ice Durban show on Friday. Paid R550 each for the tickets however they seated us so far behind at a seat that coated R250. In this economy what they have done is really unacceptable. not just to me but many other people aswell
1 reviews | Active since Nov 2011
No in person support
I cannot access the SA Rugby Springboks App for the Ultimate Rivalry tickets as I forgot my password. The password reset does not work as it takes hours or days for the link to arrive in my inbox. Once it arrives it has already expired. I can therefor not access my tickets. I cannot find a contact number for Ticketmaster and SA Rugby’s phones just ring. Please contact me urgently.
1 reviews | Active since Nov 2011
No in person support
I cannot access the SA Rugby Springboks App for the Ultimate Rivalry tickets as I forgot my password. The password reset does not work as it takes hours or days for the link to arrive in my inbox. Once it arrives it has already expired. I can therefor not access my tickets. I cannot find a contact number for Ticketmaster and SA Rugby’s phones just ring. Please contact me urgently.
1 reviews | Active since Jul 2026
Seats changed not happy!
We bought tickets to see Disney on ice, tickets bought were for the second row next to the arena as I have 4 small grand children and I wanted them to have a clear view of the show. Now we have received an email stating that our seats have been re-assigned due to them making adjustments to the arena. They have moved us from the second row to the EIGHT! I have send an email stating my dissatisfaction but all I get is an automatic response. This is not okay! They state that the seats we were moved to are still of the same value, how is moving from the second row to the eight the same value? When I specifically book so close to the area for my grandchildren. Mind you there are still rows of seats Infront of the seats where we were re-assigned to. So how is moving from a row close to the show to further away the same of higher value??
1 reviews | Active since Jul 2026
Seats changed not happy!
We bought tickets to see Disney on ice, tickets bought were for the second row next to the arena as I have 4 small grand children and I wanted them to have a clear view of the show. Now we have received an email stating that our seats have been re-assigned due to them making adjustments to the arena. They have moved us from the second row to the EIGHT! I have send an email stating my dissatisfaction but all I get is an automatic response. This is not okay! They state that the seats we were moved to are still of the same value, how is moving from the second row to the eight the same value? When I specifically book so close to the area for my grandchildren. Mind you there are still rows of seats Infront of the seats where we were re-assigned to. So how is moving from a row close to the show to further away the same of higher value??
1 reviews | Active since Oct 2024
Ticketmaster
Purchased tickets to Pretty Woman, wife passed away 5 days before, I asked to cancel or postpone received no reply and thus gave my tickets to friends. When they arrived for the show, they were shown on the system that the tickets were refunded and therefore could not attend. The automated system cannot solve the problem for me, and the telephone number does not work thus I cannot speak to anyone regarding the supposed refund. The options given on the automated system also does not solve my queries, so does this business actually exist. I went to the theatre, and they told me to contact *** but this website does not seem to exist! The requested delivery receipt response was never received!
1 reviews | Active since Oct 2024
Ticketmaster
Purchased tickets to Pretty Woman, wife passed away 5 days before, I asked to cancel or postpone received no reply and thus gave my tickets to friends. When they arrived for the show, they were shown on the system that the tickets were refunded and therefore could not attend. The automated system cannot solve the problem for me, and the telephone number does not work thus I cannot speak to anyone regarding the supposed refund. The options given on the automated system also does not solve my queries, so does this business actually exist. I went to the theatre, and they told me to contact *** but this website does not seem to exist! The requested delivery receipt response was never received!