NPS Score
33
Recommended: Likely
Nov '25 - Oct '26
Frequently Asked Questions About TIC - Travel Insurance Consultants
How is TIC - Travel Insurance Consultants rated on Hellopeter?
Hellopeter has tracked TIC - Travel Insurance Consultants across 144 reviews. TIC - Travel Insurance Consultants hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used TIC - Travel Insurance Consultants? Write a review to help others decide.
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2020
TiC will give you peace of mind!!
I would like to write a review about TIC - Travel Insurance Consultants. I am really impressed with the way my travel insurance claim was handled. The professionalism, clear communication and care shown throughout the process, made it so much easier and reassuring. Hats off to the whole team! Thank you for your excellent service, it's truly appreciated! A. Benadie
1 reviews | Active since Jun 2020
TiC will give you peace of mind!!
I would like to write a review about TIC - Travel Insurance Consultants. I am really impressed with the way my travel insurance claim was handled. The professionalism, clear communication and care shown throughout the process, made it so much easier and reassuring. Hats off to the whole team! Thank you for your excellent service, it's truly appreciated! A. Benadie
1 reviews | Active since Jan 2023
Complete refund of unexpected expenses
We suffered a major delay at Newark Airport, USA, in September due to technical issues with radar in the area. This required an Uber ride across New York to a hotel near La Guardia airport, the overnight accommodation and an Uber ride to La Guardia early the next morning. On our return, I detailed the costs incurred (with electronic receipts from Uber and the hotel concerned) and submitted to TIC with a conversion USD/Rand at the time. TIC acknowledged receipt of the claim and a full refund was received in a couple of weeks. No questions asked, no ducking and diving, and they kept us informed by *** of progress. Great experience, especially as the travel insurance was fairly expensive (my wife being over 70 years old)!
1 reviews | Active since Jan 2023
Complete refund of unexpected expenses
We suffered a major delay at Newark Airport, USA, in September due to technical issues with radar in the area. This required an Uber ride across New York to a hotel near La Guardia airport, the overnight accommodation and an Uber ride to La Guardia early the next morning. On our return, I detailed the costs incurred (with electronic receipts from Uber and the hotel concerned) and submitted to TIC with a conversion USD/Rand at the time. TIC acknowledged receipt of the claim and a full refund was received in a couple of weeks. No questions asked, no ducking and diving, and they kept us informed by *** of progress. Great experience, especially as the travel insurance was fairly expensive (my wife being over 70 years old)!
1 reviews | Active since Oct 2026
TIC - Travel Insurance Consultants
We have had the pleasure of using TIC-Travel Insurance Consultants every time we have travelled abroad. Applying for the Travel Insurance has always been a very quick, professional and friendly experience. We had to make a claim on our last trip and once again received the same amazing service from TIC - Travel Insurance Consultants. We can and do highly recommend the.
1 reviews | Active since Oct 2026
TIC - Travel Insurance Consultants
We have had the pleasure of using TIC-Travel Insurance Consultants every time we have travelled abroad. Applying for the Travel Insurance has always been a very quick, professional and friendly experience. We had to make a claim on our last trip and once again received the same amazing service from TIC - Travel Insurance Consultants. We can and do highly recommend the.
1 reviews | Active since May 2012
TIC Travel Insurance claim outstanding for over two months- Poor communication and repeated broken promises
I am extremely disappointed with the claims service I have received from TIC Travel Insurance. My travel insurance claim was registered more than two months ago. Since then, I have fully cooperated and submitted all the documentation requested, including medical reports, CT scan information, bank statements, proof of payment, flight tickets, accommodation invoices and a detailed itemised breakdown of the amounts claimed. I have spent many hours compiling and, in some cases, resending documents that had already been provided. Despite this, I am still waiting for my claim to be properly assessed and for meaningful feedback. Communication has been extremely poor. I have repeatedly had to follow up myself, and I was promised feedback on a specific day. That promised feedback was not received. I also requested the contact details of the Claims Manager or the relevant complaints department so that I could escalate the matter internally, but this request has received no response either. My complaint is not that the claim has been declined. My complaint is that, after more than two months, I am still waiting for the claim to be assessed despite having provided all the requested information and repeatedly following up. As a former insurance broker who dealt with TIC for more than 30 years, I understand that claims may require careful assessment. However, I do not consider it acceptable for a client to be left without feedback for weeks, repeatedly have to chase updates, and then receive no response after being promised feedback. I would appreciate TIC urgently reviewing my claim, providing a meaningful update, and advising when the assessment will be finalised. Claim ***:
1 reviews | Active since May 2012
TIC Travel Insurance claim outstanding for over two months- Poor communication and repeated broken promises
I am extremely disappointed with the claims service I have received from TIC Travel Insurance. My travel insurance claim was registered more than two months ago. Since then, I have fully cooperated and submitted all the documentation requested, including medical reports, CT scan information, bank statements, proof of payment, flight tickets, accommodation invoices and a detailed itemised breakdown of the amounts claimed. I have spent many hours compiling and, in some cases, resending documents that had already been provided. Despite this, I am still waiting for my claim to be properly assessed and for meaningful feedback. Communication has been extremely poor. I have repeatedly had to follow up myself, and I was promised feedback on a specific day. That promised feedback was not received. I also requested the contact details of the Claims Manager or the relevant complaints department so that I could escalate the matter internally, but this request has received no response either. My complaint is not that the claim has been declined. My complaint is that, after more than two months, I am still waiting for the claim to be assessed despite having provided all the requested information and repeatedly following up. As a former insurance broker who dealt with TIC for more than 30 years, I understand that claims may require careful assessment. However, I do not consider it acceptable for a client to be left without feedback for weeks, repeatedly have to chase updates, and then receive no response after being promised feedback. I would appreciate TIC urgently reviewing my claim, providing a meaningful update, and advising when the assessment will be finalised. Claim ***:
1 reviews | Active since Mar 2026
Notable and outstanding service received
Notable and outstanding service received. My claim was refunded quickly and more so, they have excellent service team. My first call was late on a Friday night and the woman who answered was so empathetic and generous with information and follow ups. The online claim process was simple to complete and most of the background checking they handled behind the scenes. I won’t be going anywhere else for my travel insurance that’s for sure.
1 reviews | Active since Mar 2026
Notable and outstanding service received
Notable and outstanding service received. My claim was refunded quickly and more so, they have excellent service team. My first call was late on a Friday night and the woman who answered was so empathetic and generous with information and follow ups. The online claim process was simple to complete and most of the background checking they handled behind the scenes. I won’t be going anywhere else for my travel insurance that’s for sure.
1 reviews | Active since Feb 2026
Santam travel insurance
To all travelers. Do not buy the Santam travel insurance as you will have to deal with an *********** call centre, staff not reading emails/application properly and many staff working on the same claim not knowing whats going on.
1 reviews | Active since Feb 2026
Santam travel insurance
To all travelers. Do not buy the Santam travel insurance as you will have to deal with an *********** call centre, staff not reading emails/application properly and many staff working on the same claim not knowing whats going on.
1 reviews | Active since Jan 2026
Bad, bad, bad
Time to rant and rave! As everyone knows, we travel a lot. We have been using TIC Travel Insurance (through Santam) for all our travels for years. Not the FREE one, the PAID one. We tried once before to claim a suitcase that was broken, it did not work. While that was ongoing, we travelled to Zimbabwe - Lake Kariba - where our boat sank. We had the TIC for this trip as well. I just got this message from them: Based on the review of your claim and information provided, we regret to advise that we are unable to consider as none of the aforementioned perils listed below applies in respect of your claim. Our experience with them during this journey: On the day the boat sank, my parents in South Africa phoned the TIC emergency numbers - we were covered for emergencies as per our policy - the lady just said there is nothing they can do as they can not reach us on our international telephone numbers. My parents phoned from their own phones internationally and sorted parts of the rescue. On returning I started logging our claims - only for the flight changed and medical cost. Which we are also covered for according to your policy. I had to resend everything many times. And it took weeks! I even send them pictures and police reports. I am not sure what else they wanted!!!!! WHO CAN I CONTACT TO TAKE THIS FURTHER? I had enough of them getting away with this. I will also post this everywhere else I can thing about. #tictravelinsurance #santam #tic
1 reviews | Active since Jan 2026
Bad, bad, bad
Time to rant and rave! As everyone knows, we travel a lot. We have been using TIC Travel Insurance (through Santam) for all our travels for years. Not the FREE one, the PAID one. We tried once before to claim a suitcase that was broken, it did not work. While that was ongoing, we travelled to Zimbabwe - Lake Kariba - where our boat sank. We had the TIC for this trip as well. I just got this message from them: Based on the review of your claim and information provided, we regret to advise that we are unable to consider as none of the aforementioned perils listed below applies in respect of your claim. Our experience with them during this journey: On the day the boat sank, my parents in South Africa phoned the TIC emergency numbers - we were covered for emergencies as per our policy - the lady just said there is nothing they can do as they can not reach us on our international telephone numbers. My parents phoned from their own phones internationally and sorted parts of the rescue. On returning I started logging our claims - only for the flight changed and medical cost. Which we are also covered for according to your policy. I had to resend everything many times. And it took weeks! I even send them pictures and police reports. I am not sure what else they wanted!!!!! WHO CAN I CONTACT TO TAKE THIS FURTHER? I had enough of them getting away with this. I will also post this everywhere else I can thing about. #tictravelinsurance #santam #tic