TIC Travel Insurance claim outstanding for over two months- Poor communication and repeated broken promises

I am extremely disappointed with the claims service I have received from TIC Travel Insurance.

My travel insurance claim was registered more than two months ago. Since then, I have fully cooperated and submitted all the documentation requested, including medical reports, CT scan information, bank statements, proof of payment, flight tickets, accommodation invoices and a detailed itemised breakdown of the amounts claimed.

I have spent many hours compiling and, in some cases, resending documents that had already been provided. Despite this, I am still waiting for my claim to be properly assessed and for meaningful feedback.

Communication has been extremely poor. I have repeatedly had to follow up myself, and I was promised feedback on a specific day. That promised feedback was not received. I also requested the contact details of the Claims Manager or the relevant complaints department so that I could escalate the matter internally, but this request has received no response either.

My complaint is not that the claim has been declined. My complaint is that, after more than two months, I am still waiting for the claim to be assessed despite having provided all the requested information and repeatedly following up.

As a former insurance broker who dealt with TIC for more than 30 years, I understand that claims may require careful assessment. However, I do not consider it acceptable for a client to be left without feedback for weeks, repeatedly have to chase updates, and then receive no response after being promised feedback.

I would appreciate TIC urgently reviewing my claim, providing a meaningful update, and advising when the assessment will be finalised. Claim ***: