NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About The Treat By GEN
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Hellopeter has tracked The Treat By GEN across 6 reviews. The Treat By GEN hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used The Treat By GEN? Write a review to help others decide.
Recent reviews (5)
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Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2024
The treat by Gen
Nelly was at the door when I entered, she was so unfriendly I felt as if being there was an inconvenience, her service is terrible. The salon states walk in yet a customer was removed from the chair because another customer who had an appointment arrived. There is a special being advertised on Instagram and WhatsApp for R250 for acrylic coloured nails which i chose as well as 2 glitter coloured nails, which were R25 each, which would have been a total of R300 .. I got charged normal price of R390 and R25 per glitter nail so I was charged R415 .. dont know if the staff were briefed on the special so I did not bother arguing, 3 of my tips are glued on *****ed for almost R500... overall disappointing experience Not sure if the staff are getting tea and lunch breaks as the technician doing my nails desperately ate a half a naartjie given to her by her colleague while doing my nails
1 reviews | Active since Aug 2024
The treat by Gen
Nelly was at the door when I entered, she was so unfriendly I felt as if being there was an inconvenience, her service is terrible. The salon states walk in yet a customer was removed from the chair because another customer who had an appointment arrived. There is a special being advertised on Instagram and WhatsApp for R250 for acrylic coloured nails which i chose as well as 2 glitter coloured nails, which were R25 each, which would have been a total of R300 .. I got charged normal price of R390 and R25 per glitter nail so I was charged R415 .. dont know if the staff were briefed on the special so I did not bother arguing, 3 of my tips are glued on *****ed for almost R500... overall disappointing experience Not sure if the staff are getting tea and lunch breaks as the technician doing my nails desperately ate a half a naartjie given to her by her colleague while doing my nails
1 reviews | Active since Jun 2021
Disappointed customer, unfairly treated
Very disappointed with how I was treated at The Treat by Gen (Bromhof). I had a R171 loyalty credit clearly written on my card from my previous cycle, which I was told would be carried over. When I returned for my 10th visit, the owner refused to honour it due to a “policy change”. There was no empathy, no apology, and no attempt to resolve the issue, just a dismissive attitude. The technicians are kind and skilled, but management’s lack of customer care is unacceptable. As a loyal client, I expected better. This was not about the money, but the principle. Would never recommend them
1 reviews | Active since Jun 2021
Disappointed customer, unfairly treated
Very disappointed with how I was treated at The Treat by Gen (Bromhof). I had a R171 loyalty credit clearly written on my card from my previous cycle, which I was told would be carried over. When I returned for my 10th visit, the owner refused to honour it due to a “policy change”. There was no empathy, no apology, and no attempt to resolve the issue, just a dismissive attitude. The technicians are kind and skilled, but management’s lack of customer care is unacceptable. As a loyal client, I expected better. This was not about the money, but the principle. Would never recommend them
1 reviews | Active since Dec 2025
NOT RECOMMENDED
Went to Treat by Gen to get my nails done. The picture I showed did not match the color that was put on. When I went to pay they charged me for a pedicure in addition to the paraffin dip and nobody told me that I had to do both beforehand so I thought I was only doing a paraffin dip. My nails came out two different colors as they used two different products in my hands. The pedicure that was supposedly done was half. The French gel nails overall wasn't done neatly and very messy. The next morning I went back to get a refund and the owner refused. I paid R900 for sloppy poor qaulity nails.
1 reviews | Active since Dec 2025
NOT RECOMMENDED
Went to Treat by Gen to get my nails done. The picture I showed did not match the color that was put on. When I went to pay they charged me for a pedicure in addition to the paraffin dip and nobody told me that I had to do both beforehand so I thought I was only doing a paraffin dip. My nails came out two different colors as they used two different products in my hands. The pedicure that was supposedly done was half. The French gel nails overall wasn't done neatly and very messy. The next morning I went back to get a refund and the owner refused. I paid R900 for sloppy poor qaulity nails.
1 reviews | Active since Dec 2024
Terrible experience
Yesterday I popped in to get a set of acrylic colour tips done. I’m not sure of the ladies name but I was informed at the end that she is new or still learning (I’m not sure). I stopped her while she was filing down the acrylic because the shaping was terrible (I asked for round, it was very pointed, it didn’t even look like almond shape), a good amount of nails were skew, and you could see she had put the wrong size tip on because my natural nail was showing on the sides for some nails. The colour was blotchy even after filing down the acrylic. The acrylic has bled over onto my skin on some of the nails. I stopped her and said I’m not happy and wanted to rather soak off and ask what the procedure is if I’m not happy, she didn’t know so after asking her multiple times I asked if there was a manager or an owner in the store and she called one of the other ladies, and I explained the situation. She instructed that I can soak off and then I can come back tomorrow and another lady will do a new set for me tomorrow (I didn’t have enough time to wait for another set). She also said that I’d pay for this set but then the next set would be “free” as it is a correction. Which I was fine with. This lady also took a photo of the nails but the other lady had already started the soak off on my right hand so they only got a photo of my left hand. The lady then proceeded with the soak off and at the end I told her there’s still acrylic on my nails and it’s melted onto my skin, she then kept trying to pull the acrylic off my skin?? I still left with my nails looking awful and like the soak off wasn’t fully completed. (see photo for reference).
1 reviews | Active since Dec 2024
Terrible experience
Yesterday I popped in to get a set of acrylic colour tips done. I’m not sure of the ladies name but I was informed at the end that she is new or still learning (I’m not sure). I stopped her while she was filing down the acrylic because the shaping was terrible (I asked for round, it was very pointed, it didn’t even look like almond shape), a good amount of nails were skew, and you could see she had put the wrong size tip on because my natural nail was showing on the sides for some nails. The colour was blotchy even after filing down the acrylic. The acrylic has bled over onto my skin on some of the nails. I stopped her and said I’m not happy and wanted to rather soak off and ask what the procedure is if I’m not happy, she didn’t know so after asking her multiple times I asked if there was a manager or an owner in the store and she called one of the other ladies, and I explained the situation. She instructed that I can soak off and then I can come back tomorrow and another lady will do a new set for me tomorrow (I didn’t have enough time to wait for another set). She also said that I’d pay for this set but then the next set would be “free” as it is a correction. Which I was fine with. This lady also took a photo of the nails but the other lady had already started the soak off on my right hand so they only got a photo of my left hand. The lady then proceeded with the soak off and at the end I told her there’s still acrylic on my nails and it’s melted onto my skin, she then kept trying to pull the acrylic off my skin?? I still left with my nails looking awful and like the soak off wasn’t fully completed. (see photo for reference).