The Sa Funeral Trust
Unclaimed Business
|2|3 Reviews (last 12 months)|This business does not respond to reviews
The Sa Funeral Trust
Unclaimed Business
|2
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
2|3 Reviews
Oct '25 - Sep '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Aisha N
1 reviews | Active since Apr 2016
5 Jun 2026, 18:13
Most insensitive funeral service ever experienced
We had the most dissatisfied service from this funeral home. From the moment of notification of my grandmother's passing they had such a delayed response time.. We waited up until a day before the funeral for the death certificate and other documents.. Meanwhile they harrased us to make the payment as they cannot proceed without the additional payment for the cremation, more so we continued to advise them that the documents were needed to obtain funds for the funeral cost, but each time they had delays and excuses .. Through God's grace we manged to make the payment and funeral arrangements were underway, but at no point was there any sincerity for us as a family.. We were grieving yet had to be faced with these challenges. We requested to dress our grandma but was told we can't due to relocation of there premises, we then handed every item to, only for my grandmother to not have her gold teeth and was dressed very untidy.. They left us with a last image no one should have to bare due to their incompetence and ********* actions.. They did not take responsibility or ownership for the teeth which was visibly not present and to date no feedback has been given.. 3 months goes by and we had to wait for my grandma's remains as she was cremated.. After numerous calls, to our shock and distress we received our grandmother ashes in a ugly carton box, with a sticker (her name written in pen), and put in a plastic sleeve... Like what!?!?.. Not only did these people put us through much misery during the funeral preparations they now have not empathy or remorse to even send the ashes in a decent holder... I do not recommend this company to anyone, as they have no people skills and for a business who deals with sentiment and grieving matters they have respect for grieving families.
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Aisha N
1 reviews | Active since Apr 2016
5 Jun 2026, 18:13
Most insensitive funeral service ever experienced
We had the most dissatisfied service from this funeral home. From the moment of notification of my grandmother's passing they had such a delayed response time.. We waited up until a day before the funeral for the death certificate and other documents.. Meanwhile they harrased us to make the payment as they cannot proceed without the additional payment for the cremation, more so we continued to advise them that the documents were needed to obtain funds for the funeral cost, but each time they had delays and excuses .. Through God's grace we manged to make the payment and funeral arrangements were underway, but at no point was there any sincerity for us as a family.. We were grieving yet had to be faced with these challenges. We requested to dress our grandma but was told we can't due to relocation of there premises, we then handed every item to, only for my grandmother to not have her gold teeth and was dressed very untidy.. They left us with a last image no one should have to bare due to their incompetence and ********* actions.. They did not take responsibility or ownership for the teeth which was visibly not present and to date no feedback has been given.. 3 months goes by and we had to wait for my grandma's remains as she was cremated.. After numerous calls, to our shock and distress we received our grandmother ashes in a ugly carton box, with a sticker (her name written in pen), and put in a plastic sleeve... Like what!?!?.. Not only did these people put us through much misery during the funeral preparations they now have not empathy or remorse to even send the ashes in a decent holder... I do not recommend this company to anyone, as they have no people skills and for a business who deals with sentiment and grieving matters they have respect for grieving families.
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Ryan
1 reviews | Active since Jul 2025
29 May 2026, 16:57
Very very bad service.
The worst experience ever. First a few years ago with my sister I law body going missing. We had to run around and do everything ourselves including finding the body. When we found the body it was swollen. No picture the day of the funeral and we had to fold the flyers ourselves. Very rude unsympathetic staff in office at the Kraaifontein branch. Then my mother inlaw passed away a few weeks ago. We tried to move the undertaker's to Goodall and Bourne. When we did the claim they only wanted to give R3000 for paying 39 years and then to find out we over paid by 168 months. They don't want to pay for the funeral neither the money we over paid. They are not underwritten by anyone. Please be careful when signing up with them. All the branches I called have different stories. We now busy with lawyers and ombudsman
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Ryan
1 reviews | Active since Jul 2025
29 May 2026, 16:57
Very very bad service.
The worst experience ever. First a few years ago with my sister I law body going missing. We had to run around and do everything ourselves including finding the body. When we found the body it was swollen. No picture the day of the funeral and we had to fold the flyers ourselves. Very rude unsympathetic staff in office at the Kraaifontein branch. Then my mother inlaw passed away a few weeks ago. We tried to move the undertaker's to Goodall and Bourne. When we did the claim they only wanted to give R3000 for paying 39 years and then to find out we over paid by 168 months. They don't want to pay for the funeral neither the money we over paid. They are not underwritten by anyone. Please be careful when signing up with them. All the branches I called have different stories. We now busy with lawyers and ombudsman
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Anie O
1 reviews | Active since Sept 2020
3 Mar 2026, 16:51
Useless disgusting people
If you could give you a zero i would.people stay away from this business.my father died late December last year.his funeral was early January.we phone weekly to hear when cremation will happen.we were told there is a waiting list and there was alot of people way before he died.tthey couldn't give us an answer.at the funeral service there was already a smell now imagine what we had to go through not knowing when he will be cremated.they said maybe he will be cremated when phoned again middle January.exactly 6 weeks after his death we were told his remains can be collected.funny thing someone else I know died and was cremated 2 weeks later.obviously they werent with this funeral home.its disgusting. How does this work?
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Anie O
1 reviews | Active since Sept 2020
3 Mar 2026, 16:51
Useless disgusting people
If you could give you a zero i would.people stay away from this business.my father died late December last year.his funeral was early January.we phone weekly to hear when cremation will happen.we were told there is a waiting list and there was alot of people way before he died.tthey couldn't give us an answer.at the funeral service there was already a smell now imagine what we had to go through not knowing when he will be cremated.they said maybe he will be cremated when phoned again middle January.exactly 6 weeks after his death we were told his remains can be collected.funny thing someone else I know died and was cremated 2 weeks later.obviously they werent with this funeral home.its disgusting. How does this work?
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