The Designer Warehouse
Claimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
The Designer Warehouse
Claimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Oct '25 - Sep '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceM
Miquelle
1 reviews | Active since Nov 2024
19 Aug 2026, 14:44
Extremely poor after-sales service
The after-sales service was most likely the worst customer service experiences I have ever encountered in my life! All emails went unanswered, the telephone number listed on the website repeatedly rang without being answered, and I had to search through Facebook and Instagram myself to find alternative ways of making contact. For future customers: the channels that eventually worked for me (after many, many tries) were WhatsApp (the number on the website), and the telephone number on their Facebook Page. The email addresses I tried were online@... and the email address listed on their website, but they never rep**** to any of my mails. My recommendation to Designer Warehouse is simple: please seriously review your after-sales communication and customer service processes. I was initially extremely impressed with Designer Warehouse. I placed my order on 16 July and received it on 20 July — incredibly fast and efficient delivery. Unfortunately, the suit didn't fit, so I immediately requested a return. My return request was submitted on 24 July. After weeks of follow-ups and difficulty reaching anyone, the return was eventually processed and the refund was finally paid into my account on 18 August. - that is a full month!!! Looking at other reviews, I am lucky that I eventually received my refund. However, customers should be aware that getting assistance after the sale may require considerable persistence. As someone who has worked in the service industry for over 10 years, I genuinely hope Designer Warehouse takes this feedback seriously.
Helpful (0)
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Miquelle
1 reviews | Active since Nov 2024
19 Aug 2026, 14:44
Extremely poor after-sales service
The after-sales service was most likely the worst customer service experiences I have ever encountered in my life! All emails went unanswered, the telephone number listed on the website repeatedly rang without being answered, and I had to search through Facebook and Instagram myself to find alternative ways of making contact. For future customers: the channels that eventually worked for me (after many, many tries) were WhatsApp (the number on the website), and the telephone number on their Facebook Page. The email addresses I tried were online@... and the email address listed on their website, but they never rep**** to any of my mails. My recommendation to Designer Warehouse is simple: please seriously review your after-sales communication and customer service processes. I was initially extremely impressed with Designer Warehouse. I placed my order on 16 July and received it on 20 July — incredibly fast and efficient delivery. Unfortunately, the suit didn't fit, so I immediately requested a return. My return request was submitted on 24 July. After weeks of follow-ups and difficulty reaching anyone, the return was eventually processed and the refund was finally paid into my account on 18 August. - that is a full month!!! Looking at other reviews, I am lucky that I eventually received my refund. However, customers should be aware that getting assistance after the sale may require considerable persistence. As someone who has worked in the service industry for over 10 years, I genuinely hope Designer Warehouse takes this feedback seriously.
0
Replies (0)LK
Lize-Mari Knoesen
1 reviews | Active since Apr 2026
23 Apr 2026, 10:17
Bad service - suit order disaster
Ordered a suit for my son's matric farewell, waited 2 weeks to receive the suit. Eventually when we receive it, it's way too small. Even though we ordered a 34 but my son wears a 32. I immediately send them a return request on the 10th of April to refund the suit, because I need to make a plan to buy another one before 8th of May. It's the 23rd of April and still no feedback regarding the return or refund of the suit. I email them and whatsapp them but no feedback. Bad customer service, won't recommend them to anyone.
Helpful (0)
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Lize-Mari Knoesen
1 reviews | Active since Apr 2026
23 Apr 2026, 10:17
Bad service - suit order disaster
Ordered a suit for my son's matric farewell, waited 2 weeks to receive the suit. Eventually when we receive it, it's way too small. Even though we ordered a 34 but my son wears a 32. I immediately send them a return request on the 10th of April to refund the suit, because I need to make a plan to buy another one before 8th of May. It's the 23rd of April and still no feedback regarding the return or refund of the suit. I email them and whatsapp them but no feedback. Bad customer service, won't recommend them to anyone.
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Replies (0)CM
Ceigh M
1 reviews | Active since Aug 2020
10 Apr 2026, 16:16
Pathetic customer service!!!!!!!!!!!!!!
Call are being intentionally dropped. Called 16 times I’m 20 minutes, but to avail. What sort of business is this? I need someone to process a return for me, I doubt I’ll be doing with you guys ever again. PATHETIC customer SERVICE!!!!!!!!!!!
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Ceigh M
1 reviews | Active since Aug 2020
10 Apr 2026, 16:16
Pathetic customer service!!!!!!!!!!!!!!
Call are being intentionally dropped. Called 16 times I’m 20 minutes, but to avail. What sort of business is this? I need someone to process a return for me, I doubt I’ll be doing with you guys ever again. PATHETIC customer SERVICE!!!!!!!!!!!
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Replies (0)